This position requires knowledge of billing and collection processes and is responsible for processing customer credit inquiries, approving credit terms and evaluating past due customer accounts in an effort to reduce aging receivable balances. To enhance best practices and ensure our customers receive exceptional customer service, this position will establish, implement and monitor credit and collections activities, policies and procedures. Additionally, this position is expected to provide timely and accurate information to internal and external customers, provide administrative support and training to other departments.

What you'll be working on

Maintain current knowledge of the Fair Credit Reporting Act, Fair Debt Collection Act, Fair Credit Billing Act, and state and federal laws and regulations applying to credit and collection activities

Weekly/Monthly review, analysis to identify customer accounts to be sent to the collection agency

Monitor and analyze accounts receivable reporting to identify and prioritize necessary actions, corrections or communications

Evaluate and execute follow-up if further action is required

Address delinquent accounts in an ethically responsible manner by balancing the customer experience with minimizing loss

Protect confidential information and exercise fairness when dealing with people

Prepare, analyze and distribute daily, weekly and monthly reports that track the effectiveness of the collection process

Document and maintain credit and collections processes and procedures manual

Provide support, assistance and guidance to district offices

Responsible for automated outbound calling process, notifying customers of past due balances and potential disconnection

Process weekly/monthly collection agency and automated calling service payments

Review, monitor and execute on account bad debt write-offs

Partner with collection agency regarding accounts for which legal action will be taken





Negotiate settlements on bankruptcies when applicable and follow through with necessary adjustments and notations on the account

Refer/assist customers to public energy assistance programs when applicable

Drive all collection activities outside the district responsibilities

Promote and demonstrate the importance of understanding customer needs and concerns while maintaining a professional attitude and appearance

Demonstrate appropriate decision making related to deposits, payment arrangements, collections and other billing and/or customer service related issues

Search for and present ideas to improve processes and procedures that maintain accuracy while improving efficiency and production

Participate in process improvement projects and support the team in implementing changes

Perform duties in a self-directed manner

Perform necessary duties in the absence of the manager

Support the goals and objectives of the respective business unit and the Company's vision and mission

Establish a valuable working relationship with other Company departments as well as organizations outside of the Company

Perform all other duties as assigned by: Director of Administration

Act, and state and federal laws and regulations applying to credit and collection activities

Who you are...
Education: Associates Degree required or 1+ years of work experience

Related Experience:

At least two (2) years of credit and collections experience preferred

Experience with, but not limited to, ADDs and Excel is preferred

Knowledge of policies and procedures pertaining to the Company and the propane industry

Excellent written and oral communication skills

Strong organizational, interpersonal, problem solving and time management skills

Must be flexible, detail oriented and have the ability to juggle several job functions simultaneously

Must be a team player with a willingness to assist with special assignments

Requires the ability to adapt to change and learn new technologies, equipment and software upgrades

#J-18808-Ljbffr

📌 Collections Rep II (Manitoba)
🏢 Electric Energy Online
📍 Manitoba