Job Description Inside Sales Representative Food Service Industry Join the food distribution sector for our client, a well-established Québec-based company recognized for its expertise in fresh produce distribution.

You will contribute to building long-term customer relationships by delivering attentive service, ensuring accurate order follow-up, and actively supporting sales growth in a dynamic and collaborative work environment.

What is in it for you: • Annual salary of 65K-90K, based on experience. • Annual bonus of up to 10K based on the achievement of objectives. • Permanent position with a well-established Québec company. • Hybrid role with 3 days in the office and 2 days working remotely. • 3 weeks of vacation from day one. • Sick days. • Birthday day off. • Comprehensive group benefits, including medical, dental, short-term disability, and long-term disability coverage. • Group RRSP with employer contributions. • Telemedicine service. • Employee Assistance Program. • Ongoing training and professional development opportunities. • Tuition reimbursement, subject to certain conditions. • Dynamic and collaborative work environment. • Passionate and engaged team. • Company-sponsored social activities. • Employee discounts on products. • Complimentary fresh fruit on-site.

Responsibilities: Customer service and order management (60-70%) • Contact customers and respond to incoming calls to process orders while providing high-quality service. • Maintain rigorous call follow-up using the call tracking calendar.



• Verify inventory availability during order entry and communicate requirements to the purchasing department as needed. • Process orders received by email or fax and complete the required follow-ups. • Receive, investigate, and follow up on customer complaints with diligence and professionalism. • Prepare special product requests and other customer-specific requirements and monitor their fulfillment. • Contribute to account profitability by promoting complementary products, increasing volumes, and adjusting pricing when appropriate.

Customer planning and information analysis (10-15%) • Plan daily customer outreach activities and manage the call follow-up calendar. • Gather and analyze information related to stock shortages, credit notes, substitutions, new products, pricing, and market trends to ensure proactive customer follow-up. • Monitor delivery delays, product returns, and customer credit conditions to provide personalized service.

Pricing and profitability management (5-10%) • Maintain customized price lists, fixed pricing structures, and customer quotations. • Prepare pricing lists required for customer quotations.



• Implement necessary price adjustments during significant market fluctuations while maintaining profitability objectives.

Customer development and retention (0-15%) • Analyze sales reports to identify changes in customer purchasing activity. • Conduct courtesy and customer retention visits as required. • Participate in new business development through prospecting and referrals. • Document customer complaints and relevant information in the system to support future customer follow-up. • Contribute to customer retention efforts and report any observed decline in customer loyalty.

What you will need to succeed: Required qualifications • College diploma (DEC) in Marketing or General Administration. • 3-4 years of experience in food distribution, related distribution, customer service, or an environment related to culinary operations. • Strong customer service skills. • Bilingualism in French and English to support customer communications and sales activities.

Core competencies • Interpersonal skills. • Communication skills. • Active listening. • Teamwork. • Sound judgment. • Decision-making abilities. • Conscientious and methodical approach. • Calm under pressure. • Dynamic attitude. • Ability to work effectively in a quick-paced environment.

Why Recruit Action? Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach.

As part of the screening process, some applications may be reviewed using artificial intelligence tools.

Only candidates who meet the hiring criteria will be contacted.

📌 Inside Sales Representative - Food Service Industry (Montreal)
🏢 Recrute Action
📍 Montreal