Job Description Bilingual IT Support Engineer Experience: 3–6 years Must Have Technical Skills: • Interaction with team members for knowledge sharing, knowledge transition and issue resolution. • Stakeholder management, sharing regular updates and assisting in preparing operational reports. • Triaging of issues and coordination with cross-functional teams for timely resolution. • Follow service management processes (e.g.

Incident, Change, Capacity, Problem, etc.). • Maintaining agreed SLA levels and assuring quality of delivery at all times. • Adhere to shift rotation plan and operating model. • Interaction with SMEs on functional issues. • Coordinate communications between suppliers and business stakeholders for their particular area. • Track and report progress to stakeholders. • Working experience in Service

Now and knowledge of Incident, Problem, Change, SLM and Knowledge Management processes. • Shift timings: Monday to Friday, morning 7:00 am–7:00 pm (8-hour job, ROTA will be available). • On-call support beyond office hours (rarely needed). • Extended shift timings and weekend working based on customer requirements.



• Working with a manufacturing customer will be an added advantage. • Fluent in French language.

Roles and Responsibilities: • Day-to-day incident monitoring and resolution (Service

Now preferred). • Interaction with client (IT & Business users) on functional issues. • Triaging of issues and coordination with cross-functional teams for timely resolution. • Follow service management processes (e.g.

Incident, Change, Capacity, Problem, etc.). • Maintaining agreed SLA levels and assuring quality of delivery at all times. • Adhere to shift rotation plan and operating model. • Interaction with SMEs on functional issues. • Coordinate communications between suppliers, OEM, and other IT stakeholders for their particular area. • Track and report progress to stakeholders. • Willing to work in shifts (between 7am to 7pm), this is mandatory. • Adaptable. • Excellent communication skills. • Continuous learning attitude. • Team worker. • Meticulous.

Requirements Java

📌 Bilingual IT Support Engineer (Montreal)
🏢 Astra North Infoteck
📍 Montreal