Work Term: Permanent Work Language: English Hours: 30 to 35 hours per week Education: Bachelor's degree Experience: 2 years to less than 3 years Work setting Help desk Consulting firm Tasks Respond to users experiencing difficulties with computer Consult user guides, technical manuals and other documents to research and implement solutions Provide advice and training to users in response to identified difficulties Collect, organize and maintain a problems and solutions log for use by other technical support analysts Participate in the redesign of applications and other software Provide business systems, network and Internet support to users in response to identified difficulties Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems,



or appropriate software Provide customer service Computer and technology knowledge Networking software Networking hardware Networking security Extranet Intranet Internet Desktop applications Information management system Transportation/travel information Own transportation Work conditions and physical capabilities Fast-paced environment Work under pressure Tight deadlines Attention to detail Sitting Personal suitability Accurate Client focus Productive interpersonal skills Excellent oral communication Initiative Judgement Organized Team player Ability to multitask Time management Screening questions Do you have experience working in this field? Employment terms options Day Overtime available Support for newcomers and refugees Supports newcomers and/or refugees with foreign credential recognition

📌 information technology (IT) support technician (Markham)
🏢 Roca Networks
📍 Markham