Enhance client relations as a Customer Service Intermediate Analyst with Citi in Toronto, Canada. This hybrid role offers opportunities to manage high-profile client portfolios while providing top-notch support and solutions.

Citi is looking for an Intermediate Customer Service Analyst to work in a fast-paced, client-focused environment. In this full time role, you'll leverage your 2-5 years of customer experience and bilingual Mandarin and English skills to effectively resolve issues and enhance client satisfaction. Your expertise will help maintain compliance while supporting the team through coaching and proactive communication.

Key Responsibilities:
• Manage high-profile client queries with professionalism
• Provide team coaching and handle escalations




• Develop client relationships through regular interactions
• Inform clients about system failures and ensure timely resolutions
• Advocate for process improvements to enhance client experience

Requirements:
• 2-5 years of customer service experience
• Bilingual in Mandarin and English, spoken and written
• Relevant experience in a business or financial environment
• Strong project management and organizational skills
• Proven analytical and investigative skills

Drive exceptional client service and operational excellence with Citi as a Customer Service Intermediate Analyst.
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📌 Intermediate Customer Service Analyst at Citi (Ontario)
🏢 Citibank (Switzerland
📍 Ontario