Position Vacancy Job Title: Financial Service Representative (FSR)
Job Status: Regular Full-Time – One (1) New Vacancy
Primary Location: Brantford Branch (Occasional travel to head office location in Hamilton)
Build relationships. Start conversations. Make an impact. At Healthcare and Municipal Employees’ Credit Union (HMECU), our Financial Service Representatives are more than frontline staff—they’re relationship builders who take initiative and actively connect with members to support their financial journeys.
This role is ideal for someone who doesn’t wait for opportunities—you create them. You’re comfortable reaching out, starting conversations, and helping members take the next step with confidence.
About HMECU For over 90 years, HMECU has proudly supported healthcare, municipal, fire, and police communities. Our team is at the heart of everything we do—delivering exceptional service while helping our members focus on what matters most.
Our Purpose: We care for the financial needs and wellbeing of our members so you can focus on what matters most.
What You’ll Do Build Relationships & Start Conversations Connect with members across in-branch, phone, and digital channels
Proactively reach out through calls, follow-ups, and outreach to deepen relationships
Understand member needs and recommend solutions that support their financial goals
Deliver Financial Solutions Support members with lending, investment, and everyday banking needs
Assist with loan and mortgage applications, including documentation and follow-up
Process investment transactions and support renewals




Drive Engagement & Results Identify opportunities to introduce additional products and services
Contribute to individual and branch performance targets
Support campaigns and initiatives that grow member relationships
Represent HMECU at community events and build meaningful local connections
Support Branch Operations Process transactions including deposits, withdrawals, and payments
Provide teller coverage as needed
Ensure accuracy, compliance, and confidentiality in all interactions
Execute all cash handling, balancing, and security controls accurately to support sound treasury operations and safeguard assets
What Success Looks Like Takes initiative to connect with members and build relationships
Comfortable starting conversations, including outbound calls and follow-ups
Confident identifying needs and recommending appropriate solutions
Contributes to achieving individual and team goals
Maintains accuracy and attention to detail in all work
Adapts well in a fast-paced, evolving environment
What You Bring 2–4 years of experience in financial services or a credit union environment
Strong communication and relationship-building skills




Demonstrated initiative and comfort engaging members proactively
A results-driven mindset with a focus on delivering value to members
Solid understanding of financial products and services
Comfortable using digital tools and systems (e.g., "MS Office")
Must be bondable
Why Join HMECU? Make a real impact – Help members take meaningful steps toward financial wellbeing
Grow your career – Build your skills in lending, investments, and relationship management
Purpose-driven work – Be part of an organization rooted in community and care
Please note: Healthcare and Municipal Employees Credit Union has an accommodation process in place and provides accommodations for employees with disabilities. If you require a specific accommodation because of a disability or a medical need, please contact HR so that arrangements can be made.
HMECU uses AI-assisted tools to support our recruitment process, such as screening and organizing application information. All hiring decisions are made by our People & Culture team and hiring managers. A human will always review your application before any decisions are made.
Job Type: Full time – One (1) vacancy
Hours of Work: 35 hours per week
Compensation Range: $39,800 - $59,700.00 + Eligibility for Annualized Incentive Plan
Benefits: YES. 100% Employer Paid Benefits including STD, LTD, Life Insurance, Extended Health, Dental Coverage, and Employee Family Assistance Program
Pension: 7% Employer Contribution to our Defined Contribution Pension Plan

#J-18808-Ljbffr

📌 Financial Services Representative (Ontario)
🏢 Applytojobs
📍 Ontario