Make high-volume outbound calls to existing and prospective bank customers.
Promote banking products and services, including credit cards, loans, insurance, and deposit products.
Conduct customer follow-ups regarding account inquiries, applications, and service requests.
Verify customer information while maintaining confidentiality and compliance with privacy regulations.
Explain product features, perks, fees, and eligibility requirements.
Accurately document customer interactions in CRM and banking systems.
Identify customer needs and recommend appropriate banking solutions.
Meet daily call volume, quality, and performance targets.
Escalate complex customer issues to the appropriate departments.
Ensure compliance with banking policies, anti-fraud procedures, and regulatory requirements.
Required Qualifications High school diploma or equivalent; post-secondary education is an asset.
Excellent verbal communication and interpersonal skills.
Some proficiency with CRM systems and Microsoft Office applications.
Strong attention to detail and data accuracy.
Background checks need to be completed as part of the process

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📌 Outbound Calling Agent (Manitoba)
🏢 Quality IT Resourcing
📍 Manitoba