ADMINISTRATIVE ASSOCIATE - TERM Full time
Who is an Administrative Associate? This position is responsible for ensuring requested adjustments to entries in our club management system are current and accurate. They will be reviewing, compiling and collecting information to ensure it follows company requirements and policies, and will escape any information of concern. This position will also work closely with our members to facilitate Receipt and Privacy Officer Requests.
What will you be doing? Review and approve Refund requests (Bank and Cheque) - Daily
Review and Process Returned/Void Refund Cheque - Monthly
Pass information onto Member Experience to contact member to verify information to process request
Validate and Process Change of Sales Person Requests - Daily
Cash Management Requests Tickets from Clubs, Member Experience or Accounting Department – daily, monthly, yearly
Receive assistance from Accounting Department to confirm payment was received and ensure everything is balanced and resolved
Research and Process Manual Receipt Requests – daily, some months may have higher volume
Submit and send requests for a hand full of members monthly that are not able to do so themselves
Clean up entries in Exerp from errors, or processes that haven’t completed accurately




Research/verify any clean-up activities to manually apply adjustments to correct entries to ensure member account is accurate based on their legal contract, company policies and financial reconciliation
Do you have what it takes? Secondary School Diploma or equivalent with Accounting/Computer
Experience working both independently and, in a team, oriented collaborative environment
Excellnt planning and problem-solving skills
Ability to multi-task, build relationships, persevere, and adapt
Knowledge of Microsoft Office (Excel, Word and Outlook)
Customer service focused, flexible and willing to learn and grow
Ability to prioritize work assignments and requests
Self-motivated and directed
Works well in a team environment
Understanding of organization’s goals and objectives
Ability to consistently keep information confidential
Ability to fully understand and embrace company culture
What’s in it for you? Ongoing training & development to ensure a long & successful career path
Competitive Total Rewards Package
FREE Performance Fitness membership
Fun & energetic atmosphere to come to every day!
Compensation: It is expected that the selected candidate will start at a base salary of $39,000. The annual range of expected compensation for the position is $39,000 - $45,000 determined by performance and time in the position.
This job posting is for an existing vacancy.

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📌 Conseiller.ère en prêts (Ontario)
🏢 Fairstone Bank
📍 Ontario