User Experience Representative – iENROLL, Ontario
Position Summary
Reporting to the Vice-President, Operations & Marketing, the User Experience Representative will play a pivotal role in introducing and promoting iENROLL to drug access navigators (DANs), oncologists and other healthcare professionals, with the aim of ensuring they become regular users of the product. This role requires a energetic individual with a strong background in the pharmaceutical industry and established relationships with a broad range of stakeholders in oncology. The successful candidate will also leverage technology to deliver value and enhance users' success, including seamless user registration, onboarding and early experiences.
Travel throughout the territory is required.

Primary Responsibilities

Secure meetings with DANs and oncologists to introduce iENROLL

Present system features and benefits to ensure optimal user adoption

On-board new users by assisting with initial setup and all user registrations

Interact with hospital IT and Privacy as needed to present iENROLL PIA/TRA, enhancing confidence in application security and stability

Provide regular follow-up with target HCPs to support their success as regular iENROLL users for enrolling patients in Patient Support Programs





Assist with troubleshooting of day-to-day technical challenges (escalating to IT support as needed)

Act as the first point of contact for all iENROLL user communication with EMREACH

Become fully familiar with iENROLL features, functionalities, and product development needs

Capture user feedback and provide guidance to the internal development team regarding enhancements to optimize user experience

Experience

5+ years of experience in the life sciences industry, with a focus on oncology

Breadth of existing relationships in oncology centres

Solid understanding of the Canadian pharmaceutical industry, healthcare landscape, hospital environment and patient services programs

EMR and/or technology know-how and experience required

Key Skills and Competencies

Customer service orientation with a focus on experience and satisfaction

Ability to influence and motivate others to action

Territory planning, management and optimization

Clear and concise oral and written communication

Ability to work independently and manage multiple projects, duties and assignments

Initiative and self-motivation

Collaborative and supportive team member

Quick learner with a knack for understanding new software applications

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📌 User Experience Representative – iENROLL, Ontario (Manitoba)
🏢 EMREACH
📍 Manitoba