## Station ManagerApply: Canada, Québec, Chicoutimi: Full time: Posted Today: JR111787**Intelcom | Dragonfly**With more than 100 sorting stations and operations across three continents, **Intelcom | Dragonfly** is Canada’s leader in last-mile logistics. Our vision is clear: **to deliver fast, accurate, and reliable service powered by cutting-edge technology.****Your Role: At the Heart of the Chain****Core Duties:****1. Safety & Compliance*** Ensure compliance with Health & Safety protocols and maintain a hazard-free work environment.* Enforce secure working methods and behaviors within the team.* Conduct safety audits and operations checks.* Ensure all operations comply with local, state, and federal regulations, as well as company policies.* Make sure everyone meets safety standards and respond quickly to requests for changes and unforeseen events.* Respond to emergencies as required.**2. Operations Management*** Supervise day-to-day operations and provide feedback and ways to improve in OPS.* Implement operational policies and procedures to improve efficiency.* Monitor and manage the station's budget to ensure financial efficiency and cost-effectiveness.* Monitor and manage the station's controllable margin by tracking and analyzing controllable costs and revenues (e.g., staff scheduling, sort cost).* Plan and oversee onboarding activities for new employees to ensure a smooth transition.* Monitor and maintain station facilities and equipment to ensure they are in good working condition.* Ensure warehouse cleanliness and organization**.****3.



Staff Management & Development*** Conduct regular reviews with Independent Delivery Contractors (IDCs) to assess performance (QAR), address concerns, and discuss improvements.* Provide training and development opportunities for staff to enhance their skills and ensure theyare up-to-date with company policies and procedures.* Mentor and support the team.* Manage and coordinate station staff and schedules to ensure adequate coverage.* Conduct regular station audits and performance evaluations for staff and provide feedback to help them improve and grow in their roles.**4. Customer & Stakeholder Relations*** Address customer inquiries and complaints promptly and professionally to maintain high levels of customer satisfaction.* Work closely with other departments to ensure smooth operations and address any issues that arise.* Communicate regularly with upper management to provide updates and discuss improvements and cascade any changes down the chain.**5. Inventory & Asset Management*** Oversee inventory levels and ensure that all materials and supplies are adequately stocked and accounted for.* Implement and oversee loss prevention strategies to safeguard company assets, packages, and other goods.* Conduct regular audits, monitor for theft or fraud,



and ensure all undelivered parcels are returned to the station at the end of the day.* In case of suspected theft, initiate investigations and coordinate with the Loss Prevention department and IDC relationship manager.**6. Reporting & Data Management*** Maintain accurate logs (delivery, incident, inventory) and daily reports.* Prepare and monitor performance reports (on-time deliveries, exceptions, etc.).Perform data entry as needed to maintain accurate records**.*** Evaluate and assess employee performance, workplace conduct and compliance as required, including discipline where appropriate.* Cleaning, general housekeeping.* Other duties as assigned.**Why Join Intelcom | Dragonfly?*** Short- and medium-term growth opportunities* Comprehensive group insurance* Group RRSP program* Employee Assistance Program...This position has been opened to address a genuine organizational need within the company.At **Intelcom | Dragonfly**, we move forward together. We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard.**The process is simple**: If your profile catches our attention, a member of our recruitment team will contact you for an initial conversation. Then, you’ll meet directly with the site manager.See you soon!*Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.*
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📌 Directeur(trice) de station (Quebec City)
🏢 Intelcom
📍 Quebec City