Lead customer success at Nanoprecise, a global leader in AI-powered predictive maintenance. This remote role focuses on strategic leadership, operational excellence, and driving measurable industrial outcomes for customers.

As the Director of Customer Success, you will oversee the global customer success organization, ensuring that industrial clients realize significant returns from predictive maintenance solutions. Your role will encompass building a high-performing team while prioritizing customer retention and expansion through a data-driven, customer-centric approach.

Key Responsibilities:
• Define and execute customer success strategies for retention
• Mentor and scale a team of Customer Success Managers
• Own the end-to-end customer journey, from onboarding to renewal




• Translate insights into quantifiable value for clients
• Foster cross-functional collaboration to enhance customer outcomes

Requirements:
• 10+ years in Customer Success or Account Management
• 5+ years leading global teams in SaaS or IoT
• Proven track record in driving customer ROI and expansion
• Solid expertise in Industrial IoT and predictive maintenance
• Excellent communication and analytical skills

Shape the future of customer success and drive transformative results at Nanoprecise.
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📌 Global Director of Customer Success (British Columbia)
🏢 Adaptive Talent
📍 British Columbia