Apply By: Wednesday, October 21, 2026 11:59 pm EDT

Ministry of Public and Business Service Delivery and Procurement

Division:

GovTechON - Justice Technology Services Cluster

City:

North Bay, Toronto

Position(s) language:

Job term:

3 Permanent

Job code:

17160 - Systems Officer 5

$1,628.82 - $2,104.14 Per week*
*Indicates the salary listed as per the OPSEU Collective Agreement.

Lead the Future of IT Solutions!

Are you passionate about using technology to solve complex business challenges and improve public services? Join the Justice Technology Services Cluster, where you'll lead the analysis, design, testing, implementation, and support of technology solutions that help deliver critical justice and correctional services across Ontario. Working closely with clients, project teams, and technical specialists, you'll translate business needs into effective technology solutions, provide expert systems analysis and consulting services, and lead testing and quality assurance activities throughout the project lifecycle. This is a unique opportunity to influence enterprise-scale technology initiatives from concept to implementation, support modernization efforts that impact thousands of users across the province, and help ensure solutions are secure, reliable, accessible, and aligned with business objectives.

About Us:

We are a high-performing and collaborative team that delivers technology solutions supporting critical justice and correctional services across Ontario. Our work spans systems analysis, business analysis, testing leadership, technical consulting, stakeholder engagement, and project delivery, offering opportunities to contribute to complex, enterprise-scale initiatives from concept through implementation. Team members work closely with business partners, developers, testers, project managers, operations staff, and ministry stakeholders to solve challenging technology problems and support modernization efforts that impact thousands of users across the province. We foster a strong culture of knowledge sharing, mentorship, innovation, and continuous learning, where individuals are encouraged to take initiative while supporting one another in delivering high-quality public services.

Leadership Approach:

Our leadership approach is collaborative, supportive, and people-focused. We believe in empowering staff, encouraging innovation, fostering psychological safety, and providing opportunities for professional growth. Team members are trusted to bring forward ideas, challenge assumptions respectfully, and contribute to continuous improvement.

About the job
As a Senior Systems Analyst & Test Lead, you will:

lead the end-to-end delivery of IT solutions by coordinating project planning, systems analysis, design, development, testing, and implementation in alignment with business goals and Ministry IT strategies

provide consulting and technical leadership in systems analysis, business process evaluation, and solution design across multi-platform environments

oversee and execute comprehensive testing strategies, including unit, system, user acceptance, performance, and accessibility testing, ensuring quality and compliance throughout





guide and mentor technical teams, manage vendor relationships, and contribute to the development of technical standards, procedures, and service level agreements

deliver advanced client support and change management services, including Tier 3 incident resolution, training, and communication of technical risks and solutions

participate in cross-functional committees and working groups, contributing to strategic planning, innovation, and continuous improvement in IT service delivery

Systems Analysis and Design Knowledge

a thorough understanding of systems design principles, development methodologies, and lifecycle management

proficiency in analyzing client business needs and translating them into technical requirements and system specifications

familiarity with multi-platform environments, including operating systems, networks, databases, and application software

knowledge of programming concepts, data modeling, and information architecture

Technical Knowledge

the ability to learn and understand Ministry of the Solicitor General (SOLGEN) Corrections services and their impact on public safety

the ability to learn and understand SOLGEN Corrections applications and integrations, including Offender Tracking Information System (OTIS), Youth Offender Tracking Information System (YOTIS), Incident Report Management System (IRM) and Integrated Scheduling for Justice Video Network (JVN)

the ability to learn and support ministry business applications, including tools such as Case Compliance Review Tool (CCRT) and Youth Risk Needs Assessment (YRNA)

Project and Service Management

an understanding of project planning, costing, risk assessment, and resource management

knowledge of Information Technology Infrastructure Library (ITIL) frameworks, incident/problem resolution tools and change management processes

an understanding of Request for Proposal (RFP)/tendering processes, contract management, and service level agreements (SLAs)

the ability to learn and understand IT strategies and government-wide policies (e.g., FIPPA) to ensure compliance and alignment

the ability to coordinate and prioritize tasks, resolve conflicts, and maintain morale

Leadership, Stakeholder Engagement, Communication and Team Collaboration

the ability to lead cross-functional teams and fostering high-performance collaboration

strong interpersonal skills to build client relationships, manage expectations, and support change management

oral and written communication skills to convey technical information to non-technical audiences

the ability to lead discussions, present recommendations, and document technical processes clearly

customer service techniques for Tier 3 support and user education

skills in mentoring, coaching, and providing technical guidance to team members





the ability to demonstrate initiative and adaptability to work independently or within a team environment

Testing Leadership and Quality Assurance

expertise in industry-standard testing methods and tools (unit, integration, system, UAT, performance, AODA compliance)

the ability to develop and execute detailed test plans, test cases, and documentation

an understanding of debugging techniques and tools to identify and resolve software/hardware issues

familiarity with quality control standards and performance criteria for IT systems

Security Checks

About security checks:
A criminal or other federal offence record does not automatically disqualify you from the position. We consider each situation based on the position's responsibilities.
If a check is needed and you've lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you'll need to provide an out-of-country police clearance certificate from the country you lived in.
Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential.

How we support diversity, inclusion and accessibility
We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

diversity, equity and inclusion initiatives

accessibility

Anti-Racism Policy

What we offer

Competitive compensation and benefits

Collegial and professional work culture

Career growth and development opportunities across multiple business areas

On-the-job training to support your success in the role

Meaningful work supporting critical public services across Ontario

Exposure to enterprise-scale technology initiatives and modernization projects

A collaborative and supportive team workplace with opportunities to learn and grow

A convenient work location with easy access to public transit, restaurants, shopping, and other amenities

Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

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