Felix is seeking a compassionate Customer Support specialist to assist patients online across chat and email. You will collaborate with pharmacy, medical, and logistics teams to ensure a smooth patient journey, explain pricing and processes, and guide onboarding with patience and clarity.
You will work with AI tools, spot gaps, and advocate for patients by sharing insights within Felix while supporting continuous improvements in the patient experience all while operating in a remote Canada-first
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📌 Remote Patient Experience Specialist (Alberta)
🏢 Felix
📍 Alberta