As a Personal Lines Service Account Manager at Schill Insurance, you manage a high-volume book of Personal Lines clients and provide responsive, reliable service when they need us. You handle their day-to-day insurance needs while keeping files accurate and on track. As part of our centralized Service Team, you work closely with Personal Lines Account Managers across our branches to ensure smooth handoffs and a consistent client experience.

Responsibilities
Client Service & Account Management

Respond to client calls, emails, and service requests in a timely and professional manner.

Help clients understand their coverage, options, and next steps when questions or changes arise.

Manage renewals and ongoing account needs, including remarketing, policy changes, cancellations, payments, and eligible new business within established service guidelines.

Policy & Workflow Management

Process policy transactions accurately and in line with Schill procedures.

Maintain complete and accurate records in Epic, including timely documentation of client conversations and policy activity.

Prioritize activities and follow up on outstanding client, underwriting, and billing items within established service timelines.

Team Contribution

Work closely with Personal Lines Account Managers across our branches to ensure smooth client handoffs and follow-through.

Communicate clearly when additional client information, contact, or action is required.

Support Service Team teammates during peak periods and contribute to consistent, effective ways of working.

Knowledge & Development

Stay current on Personal Lines products, coverages, insurer requirements, systems, and market changes.

Use available resources and feedback to strengthen technical knowledge and service skills.





Proactively earn continuing education credits and continue developing within Personal Lines.

Success Factors
How You Show Up

Friendly and professional, with a clear focus on helping the client

Organized and dependable when managing competing priorities

Calm and efficient without sacrificing accuracy or quality

Collaborative, with strong communication and follow-through

What You Know

Level 1 general insurance license, with a commitment to working towards Level 2

Working knowledge of Personal Lines insurance products, markets, and coverages

Comfort using Epic, insurer portals, and other tools used to manage client accounts

Understanding of documentation, accuracy, and E&O; requirements

About Us
At Schill Insurance, we’ve grown from a small, one-person office into a trusted brokerage with multiple locations across British Columbia. While we’re part of a larger national network, we’ve stayed true to our roots as a family-operated business that values people first.

Our culture is built on curiosity, collaboration, and continuous growth. We invest in our team through coaching, training, and development opportunities- because when our people succeed, so do our clients.

Why Join Schill Insurance?

Competitive salary and comprehensive benefits package

Extended health, dental, vision care, and RRSP matching

Paid education, licensing, and professional development

Supportive, team-oriented work environment

Opportunities for career growth and advancement

Work-life balance with consistent scheduling and no Sunday shifts

Three weeks (15 days) of vacation to start

Three paid "You" days per year (volunteer day, personal day, and your birthday off with pay)

$600 annual wellness spending account

As part of our hiring process, successful candidates must consent to a background/credit check and employment verification screening before starting employment.

#J-18808-Ljbffr

📌 Insurance Advisor (British Columbia)
🏢 GetHired
📍 British Columbia