The Branch Manager, Mississauga Branch will report directly to the VP, Business Strategy and is responsible to facilitating growth of our Bank by delivering a strong customer experience and supporting new and existing customers as they secure their futures,build their business and own their homes. The Branch Manager develops and inspires employees to meet customers’ financial needs and build a culture of collaboration and positive workplace.
Key Responsibilities & Accountabilities Manage the Branch to meet the Bank’s business goals and objectives
Manage and monitor branch performances and evaluate branch employees
Perform business activity in retail banking products/services
Assess local branch market conditions and identify current and prospective sales opportunities
Develop and maintain relationships with the community, existing and current customers
Resolve customer problems and escalat issues appropriately
Demonstrate a strong understanding of the Bank’s campaigns, products, services, and distribution channels that lead to increase in sales
Develop and maintain relationships with the KSC, community, existing and new depository/loan customers
Professionally serve existing VIP and business customers
Support the sales team plan that has been developed to lead to the achievement of client sales targets
Manage the reports that analyze performance against forecasts and sales targets
Track and record activity on accounts and help to close deals to meet these targets
Responsible for oversight functions relating to the branch covering Risk, Compliance, Audit and other regulatory




Improve team’s efficiency by coaching and recommending improvements to work practices, bank operations and processes related to customer experience
Authorize and confirm all daily transactions in branch and managing branch supplies and expense budget
Create and foster a cohesive, positive work environment
Provide vision and leadership for business initiatives to support the increase of deposits and loans, including the development of objectives, plans, policies and programs
Drive compliance culture through the effective application of policies and procedures for the Bank
Additional duties as deemed necessary
Job Requirements Education Requirements: Bachelor's Degree
Work Experience Requirements: >10 years
Proven leadership capabilities including effective interpersonal skills. Must possess the ability to work collaboratively. Willingness to accept responsibility and possess the ability to motivate and influence the activities of others
Effective organizational and planning skills to successfully guide projects from concept to completion
Good judgment in dealing with complex issues and conflict situations
Ability to indirectly influence teams through change; spearheads new ideas; motivate team into action; encourage innovation




Forward thinking – capable of assessing impact of decisions on immediate, medium term, and long term outcomes
Demonstrates courage; values diversity in perspectives; inspires commitment; and follows through
Exceptional relationship and communication skills (verbal & written) combined with the ability to make decisions, recommendations and manage difficult situations where influencing and persuasion is required
Clearly articulate complex ideas and present these ideas to senior management and other stakeholder groups
Good negotiator – protecting employee/company assets/costs while maintaining trusting supplier relationships
Proven track record in leading change initiatives and optimizing stakeholder satisfaction
People Management Experience Requirements: 5-10 years of people management experience is preferred
Knowledge & Skills Knowledge of Administration processes, practices and procedures
Risk, compliance and audit mindset
Planning and Organizing
Canadian laws and regulations
Local market knowledge
Knowledge of Policy Development Process
Project management
Specialized subject matter expertise and knowledge
Adaptability & Flexibility
Learning mindset (Continuous learning)
Collaboration & Teamwork
Effective interactive communication
Initiative
Innovativeness
Information/ Data seeking
Attention to detail and quality
Presentation skills
Conceptual thinking
Conflict Management
Results orientation
Strategic orientation
Developing others
Impact and influence
Team leader
Organizational awareness
Relationship building

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📌 Branch Manager, Mississauga Branch (Ontario)
🏢 Shinhan Bank Canada
📍 Ontario