Become a pivotal part of ZenduIT's Customer Engineering team in Mississauga, Ontario, working hybrid four days a week. This role emphasizes problem-solving through evidence-based troubleshooting to enhance fleet management solutions.

As a Technical Support Engineer, you'll dive deep into issues impacting vehicles, IoT devices, and APIs. Your focus will be on turning ambiguous customer reports into actionable technical questions. Strong analytical skills and technical knowledge are essential to identify root causes and communicate findings to both customers and engineering teams.

Key Responsibilities:
• Translate customer issues into specific troubleshooting questions
• Reproduce and analyze technical problems for root cause identification
• Monitor system performance to distinguish between working and failing systems




• Relay clear communication to customers regarding issue status
• Develop diagnostic tools and documentation for recurring issues

Requirements:
• Hands-on troubleshooting experience in technical support or application support
• Proficiency in REST APIs, SQL/MongoDB, and IoT/devices
• Critical thinking and solid problem-solving skills
• Familiarity with Postman and scripting environments
• Solid verbal and written communication abilities

Elevate fleet management technologies at ZenduIT by employing keen analytical skills and effective communication.
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📌 Technical Support Engineer at ZenduIT (Ontario)
🏢 Zohorecruit
📍 Ontario