Salary: $60,000 CAD per year
**Description**
SUMMARY OVERVIEW
The Account Manager is responsible for maintaining customer relationships, ensuring client satisfaction, and promoting new business opportunities.

This role oversees account performance, payment management, issue resolution, and service delivery while supporting contract compliance and operational standards.

The Account Manager builds and manages client partnerships, adheres to Key Performance Indicators (KPIs) and Standard Operating Procedures (SOPs), and collaborates with internal teams to ensure operational excellence within a 24/7 aviation environment.
RESPONSIBILITIES
Develop and maintain robust relationships with clients, understanding their unique requirements and ensuring satisfaction
Collaborate with clients to identify opportunities for service enhancements and provide solutions aligned with their operational goals
Coordinate with internal departments to ensure timely and effective delivery of services
Monitor client accounts, track KPIs, and analyze performance data to identify trends and areas for improvement
Prepare and present regular performance reports to clients, summarizing service outcomes, achievements, and recommendations
Resolve client inquiries, concerns, and service issues promptly and professionally
Partner with the sales team to identify upsell and cross-sell opportunities within existing accounts
Ensure all positions are properly staffed and contractual requirements are consistently met
Maintain accurate timekeeping records for payroll purposes
Assist with tip reporting (if applicable), call-out logs, passenger logs, electronic passenger assistance records, and other required documentation
Ensure all incoming staff members receive proper on-the-job training
Communicate effectively with airline partners and other stakeholders to deliver exceptional customer service




Ensure staff compliance with safety policies and operational standards
Provide coaching, counseling, and participate in disciplinary actions as necessary
Demonstrate regular, predictable attendance at the assigned job location
Perform any additional duties as assigned by management
QUALIFICATIONS
18 years of age or older
Eligible to work in Canada
Must possess a valid provincially issued permanent driver's license (e.g., Class 5 or Class G)
Communicate effectively in English (reading, writing, and speaking)
Minimum of 2 years of customer management or sales experience
Knowledge of the aviation industry preferred
Intermediate to advanced proficiency in Microsoft Word, Excel, Power

Point, and Outlook
Ability to access and interpret information electronically using devices such as iPads, tablets, computers, and mobile devices
Effectively communicate with colleagues and clients both in-person and electronically
Ability to pass a background check and obtain and maintain a RAIC (Restricted Area Identity Card)
Ability to work any shift, including nights, weekends, and holidays within a 24/7 operation
Flexibility to work extended hours as needed to support field operations
To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily.

The requirements listed above are representative of the work environment, knowledge, skill, and/or ability.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.




PHYSICAL ACTIVITY / WORKING CONDITIONS MAY INCLUDE
Ability to lift up to 25 pounds
Position is generally sedentary, sitting for long periods of time
Ability to hear and respond to spoken voice and audible alarms
Tasks may involve repetitive motions of the arms, wrists, hands, and/or fingers
Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus
The pay rate listed on this post is what the company reasonably expects to pay for this position.

However, individual compensation may vary based on qualifications, skills, competencies, education, and experience.

Prime

Flight Aviation Services, Inc. is proud to be an equal opportunity employer.

All applicants and employees are considered and evaluated for positions without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.
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📌 Account Manager (Richmond)
🏢 PrimeFlight Aviation Services
📍 Richmond