Job Description
Our banking client is seeking a senior Transformation Program Manager to lead large-scale transformation initiatives across Client Onboarding and Client Servicing teams within Treasury & Payment Solutions (TPS) and Lending functions.

This individual will partner with business leaders, operations teams, and cross-functional delivery pods to drive strategic transformation programs from planning through execution.

The successful candidate will provide governance, structure, oversight, and executive reporting while ensuring multiple transformation initiatives are delivered effectively across the organization.

This is a highly visible role that requires strong stakeholder management, executive communication, and operational transformation experience within a banking workplace.

Key Responsibilities
Lead and manage enterprise transformation programs across Client Onboarding and Client Servicing functions.

Establish program governance, delivery frameworks, and execution roadmaps.

Coordinate activities across multiple business and delivery pods.

Track transformation initiatives from strategy through implementation and execution.

Manage dependencies, risks, issues, and cross-functional stakeholder alignment.

Develop executive-level presentations, status reports, and steering committee materials.

Present program updates and recommendations to senior executives and leadership teams in Canada and the U.S.

Drive accountability across downstream teams to ensure successful delivery outcomes.

Create and maintain program plans, milestones, KPIs, and transformation metrics.

Partner with Operations, TPS, Lending, and Business Banking stakeholders to support strategic initiatives.

Ensure consistency in program structure, governance, reporting, and execution methodologies.

Skills and Requirements
Experience
10-15+ years of Program Management experience.





Extensive experience leading business transformation programs within financial services.

Banking industry experience is mandatory.

Experience supporting: Client Onboarding
Client Servicing
Treasury & Payment Solutions (TPS)
Business Banking
Capital Markets
Lending Operations
Proven track record managing large, complex programs involving multiple stakeholders and workstreams.

Experience driving initiatives from strategy, planning, and governance through implementation and execution.

Skills
Exceptional executive communication and presentation skills.

Strong stakeholder management and influence skills.

Ability to navigate complex organizational structures and multiple delivery teams.

Strong governance, PMO, and transformation experience.

Advanced Power

Point skills.

Strong Excel reporting and analytical skills.

Outstanding organization, planning, and coordination capabilities.

Jira
Confluence
Microsoft Power

Point (Advanced)
Microsoft Excel (Advanced)
Commercial Banking / Treasury Payments project experince related to Onabording/Servicing
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal employment opportunity/affirmative action employer that believes everyone matters.

Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].

📌 Transformation Program Manager (Toronto)
🏢 Insight Global
📍 Toronto