Ready to start fresh?

The Supervisor of Customer Service will ensure that customers will receive a superior customer service experience by coaching and developing a friendly, well-trained staff. The Supervisor will provide management and leadership to all CSA’s within the store while coaching and training the team toward maximum accuracy and execution of company strategy and image. The Supervisor willalso provide leadership on all Human Resource clerical functions within the store and is responsible for administrative duties including payroll, file maintenance, A/P, and expenses. Actively contributes to an setting of employee and customer engagement.

Here’s where you’ll have an impact:

People Leadership

Provide customer service excellence to meet customer and employee needs

Create a coaching and development culture for all employees which embraces a passion for health and wellness

Supervise and provide support to all CSA’s

Manage CSA’s by scheduling, recruiting and performance management

Manage the hiring process for Front Store CSA’s

Conduct and coordinate new hire orientation/on-boarding process

Manage store operations as required

Customer Offering

Create a shopping experience that engages customers in a way that enhances loyalty, sales and profit

Provide superior customer service to meet customers needs

Resolve customer issues

Policy/Regulatory Adherence

Ensure all applicable company policies and procedures are communicated and adhered

Ensure that WHMIS,OH&S; and other regulatory requirements and procedures are implemented and maintained

Financial

Perform administrative duties as required

Balance cash according to company policies

Identify and correct cash discrepancies





Complete daily sales reporting

Perform payroll functions

Manage cash office expenses

Personal/Professional Development

Thoroughly understand all relevant company programs

Attend training as required

Maintain knowledge of current industry trends

Employee Engagement

Be known as the “employer of choice” by actively supporting an environment of employee engagement

Other Duties

Provide feedback for continuous improvement

Assist in all store functions as required

When required, responsible for management of keys and secure lockup of store

Responsible for ensuring that OH&S;, and other regulatory requirements and procedures, are implemented and maintained

Other duties as required

What you bring to the table

Above average communication skills (both oral and written)

Full knowledge of Front Store operations and programs

Proficient use of SAP, Chainware and POS

Full knowledge of total store operations and policies

Required

High school diploma

1 year supervisory experience

Preferred

Undergraduate Degree

A combination of education and experience may be considered

Customer Service

Interpersonal Skills

Job Knowledge

Decision Making/Problem Solving

Managing for Results

People Development

People Management

Team Leadership

Enthused Selling

May be required to lift up to 50lbs

Two person lift required for weights exceeding 50lbs

Ability to stand for long periods of time

Physical work including; but not limited to bending, lifting, and reaching

Exposure to varying temperatures over short periods of time

Exposure to sanitation and cleaning chemicals

Flexible hours and overtime

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📌 Front Store - Supervisor Front Store (New Brunswick)
🏢 Lawtons
📍 New Brunswick