Responsibilities:

- Design intuitive, accessible and user-friendly interfaces

- Design AI-assisted workflows that support information gathering, analysis, planning, and content development activities.

- Design user experiences that clearly support human review, validation and approval of AI-generated content.

- Create wireframes, mockups, prototypes, process flows and design specifications.

- Conduct user research, interviews, workshops and usability testing

- Translate business requirements into user-centered designs.

- Design and test experiences across desktop, tablet and mobile devices.

- Collaborate with product owners, business analysts, developers and curriculum experts throughout the project lifecycle.

- Gather user feedback and continuously improve designs based on testing and business needs.

- Ensure designs meet accessibility standards and support inclusive user experiences.

- Create and maintain design documentation, design systems and reusable UI components.

- Elicit, document and validate business requirements, user needs and process requirements.

- Analyze current and future state business processes and identify opportunities for improvement.

- Develop user stories, use cases, business rules and functional requirements.

- Facilitate workshops and stakeholder sessions to gather requirements and build consensus.

- Support requirements traceability and ensure solutions align with business objectives.

Requirements

Experience and Skill Set Requirements:

Skill Set Requirements:

UI/UX and Product Design:

- Experience as a UX Designer, UI Designer, Product Designer or similar role.

- Experience designing user interfaces and digital experiences for web-based applications.

- Experience creating user journeys, service blueprints, process flows, wireframes, mockups and interactive prototypes.

- Experience designing responsive applications for desktop, tablet and mobile devices.

- Experience translating business and user requirements into user-centred designs.

- Experience designing intuitive workflows for complex business processes.

- Experience applying a product mindset and user-centred delivery approach through discovery, design, validation, release and continuous improvement.

- Experience working collaboratively within agile product teams to define MVPs, validate assumptions and support product roadmaps.

- Experience developing personas, user groups, journey maps, task flows and user-needs statements.

- Experience designing end-to-end services, including digital and non-digital interactions,



notifications, support processes and exception scenarios.

- Experience validating concepts and solutions through prototypes prior to development.

- Experience designing AI-assisted user experiences and workflows.

- Experience designing interfaces that support human review, validation and approval of AI-generated content.

- Experience designing applications that comply with AODA and WCAG accessibility requirements.

- Experience applying the Ontario Design System or similar design standards.

- Experience creating and maintaining design systems, patterns and reusable UI components.

- Experience embedding privacy and security by design principles into user experience design.

User Research and Usability Testing:

- Experience planning and conducting user research, interviews, workshops and usability testing.

- Experience managing end-to-end research activities, including participant recruitment, testing, analysis and reporting.

- Experience gathering and analyzing user feedback and translating findings into design improvements.

- Experience recruiting and engaging representative user groups, including users with accessibility needs.

- Experience conducting qualitative and quantitative research.

- Experience developing and executing usability testing plans.

- Experience conducting accessibility testing using manual and automated approaches.

- Experience supporting screen-reader testing using tools such as JAWS, NVDA or VoiceOver.

- Experience using accessibility evaluation tools such as axe, WAVE or similar technologies.

- Experience validating designs through iterative testing and research-informed decision making.

Agile Delivery and Technical Collaboration:

- Experience working in Agile delivery environments using Azure DevOps, Jira or similar tools.

- Experience translating research findings and business requirements into user stories, functional requirements and backlog items.

- Experience gathering, documenting and validating business and functional requirements.

- Experience conducting business process analysis and current-state/future-state assessments.

- Experience developing user stories,



use cases and business process models.

- Experience contributing to sprint planning, backlog refinement, sprint reviews and retrospectives.

- Experience breaking user experience and design work into implementable delivery increments.

- Experience testing concepts and assumptions early within the design process.

- Experience supporting MVP delivery while maintaining accessibility, privacy and user experience requirements.

- Experience working closely with developers to ensure designs are implemented successfully.

- Understanding of front-end technologies including HTML, CSS, JavaScript and Angular.

- Experience designing secure and user-friendly workflows involving role-based access, approvals, notifications and information management processes.

Communication, Facilitation and Delivery Coordination:

- Solid communication, facilitation and stakeholder engagement skills.

- Experience facilitating discovery sessions, workshops, requirements discussions and design reviews.

- Experience working within multidisciplinary delivery teams.

- Experience collaborating with business users, product owners, subject matter experts, developers, accessibility specialists, privacy advisors and security teams.

- Experience coordinating UX activities, dependencies and deliverables across multiple stakeholders.

- Experience documenting requirements, design decisions, research findings and recommendations.

- Experience presenting research findings, design recommendations, risks and decisions to both technical and executive audiences.

- Proven ability to manage competing priorities and meet project deadlines.

Desirable Skills:

- Experience designing AI-enabled applications, AI assistants, AI agents or conversational interfaces.

- Experience designing human-in-the-loop workflows and review processes.

- Experience designing applications supporting document management, content review, document generation or knowledge management.

- Knowledge of responsible AI principles, including transparency, accessibility, privacy and human oversight.

- Working knowledge of the Ontario Digital Service Standard, including user research, service design, accessibility, iterative delivery, privacy, security and performance measurement.

- Experience within the Ontario Public Service or broader public sector.

- Experience working on education, learning, knowledge management or content management platforms.

- Experience designing applications for large and diverse user groups.

📌 UX Designer - Senior (East York)
🏢 CareerBeacon
📍 East York