Provide outstanding customer service on all calls and online inquiries
Recommend/sell moving services, products, supplies, equipment, and other value-added services based on cost, availability, and customer specifications
Utilize your sales proficiency to secure critical sales
Enter, schedule, and coordinate customer moves
Achieve daily, monthly, and yearly sales goals and customer satisfaction goals
Prepare and accurately complete all required paperwork
Follow-up with customers post-move to ensure satisfaction
Calmly and professionally handle customer concerns, complaints, or customer service issues
Will participate in other sales, marketing, and networking activities in addition to charitable move coordination as well as manage the PR calendar
All other duties as assigned
Job Requirements
Because moving is stressful, we seek candidates with a commitment to customer service and an appreciation for variety in your job!
High school diploma or post graduate is preferred.
A minimum of six months to one year of customer service and/or office experience is required
Outside or inbound sales and/or TWO MEN AND A TRUCK or moving industry experience is preferred
Excellent customer service skills (friendly, courteous and helpful)
Demonstrated understanding and application of effective selling strategies and techniques
Confidence to initiate customer contact, and comfortable asking for the sale
Strong team player who works productively with a wide range of people and personalities
Comfortable in a fast-paced environment; able to adapt quickly to changing priorities
Basic computer and keyboarding skills
Able to perform basic business math
Able to present a qualified image at all times to customers and vendors
Demonstrated integrity, ethical standards, and commitment to TWO MEN AND A TRUCK Core Values
Bilingual is a plus
This job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK ® franchise located in Ottawa, Ontario. The employer at this location is Mattyl Inc.
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📌 Customer Service Representative (Quebec City)
🏢 Two Men and a Truck International
📍 Quebec City
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