Client Experience Coordinator
Oxford Learning Cambridge
Are you passionate about working with children and families? Do you have exceptional customer service skills and enjoy creating positive experiences for others? Are you highly organized, energetic, and looking for an opportunity to grow within a thriving educational environment?

Oxford Learning Cambridge is seeking a Client Experience Coordinator to join our team. This unique role combines family relations, educational support, administration, and early learning instruction. The ideal candidate enjoys building relationships with parents, supporting young learners, and helping create an engaging and welcoming learning workplace.

This position is currently full-time , with opportunities for increased responsibilities and growth into a full-time leadership role as the centre continues to expand.

Position Details
This role is in-person. Applicants must be able to commute to our Cambridge location. This is not an online position. Relocation packages are not available. Vulnerable Sector Screening is required.

Hours will primarily be scheduled during afternoons, evenings, and Saturdays.

Responsibilities
As the Client Experience, you will play an important role in supporting students, parents, teachers, and centre operations.

Responsibilities include:

Welcoming families and providing an exceptional customer service experience

Responding to inquiries and helping families understand Oxford Learning programs

Supporting student enrolment and onboarding processes

Organizing schedules for students, teachers, and assessments

Maintaining student records and administrative tasks

Assisting with parent communication and follow-up

Helping coordinate student assessments and learning programs

Maintaining a positive, professional, and organized centre environment

Supporting community outreach initiatives,



events, and local partnerships

Teaching and supporting students in our Little Readers and early learning programs

Working directly with children ages 3–12 using Oxford Learning’s proprietary materials and methodology

Teaching foundational literacy skills including phonics, letter recognition, vocabulary, reading readiness, and fine motor development

Completing student communication updates and lesson notes

Supporting centre staff and contributing to a collaborative team culture

Ensuring Oxford Learning philosophies and standards are maintained throughout the centre

Qualifications
Education

Diploma or degree in Early Childhood Education, Child and Youth Care, Education, Social Sciences, or a related field preferred

University students in their final years of study may be considered

Registered Early Childhood Educator (RECE) designation is an asset

Teaching certification is an asset

Experience

Experience working with children in an educational, childcare, tutoring, or recreational setting

Strong customer service and relationship-building skills

Experience working with parents and families

Solid organizational and multitasking abilities

Comfortable learning new software and computer systems

Experience with scheduling, administration, or office coordination is an asset

Experience in sales, enrolment, or client-facing roles is an asset

Strong verbal and written communication skills





Ability to work independently while contributing positively to a team environment

What We’re Looking For
The ideal candidate is:

Warm, welcoming, and approachable

Passionate about helping children succeed

Highly organized and detail-oriented

Confident communicating with parents and families

Comfortable balancing administrative responsibilities with hands-on student interaction

Reliable, professional, and eager to learn

Interested in growing into a larger leadership role over time

Smiles, High-Fives & Happy Students
In this role, you will make a meaningful difference in the lives of students and families every day. Helping children build confidence and develop lifelong learning skills is incredibly rewarding.

Additional benefits include :

Fun staff events

Ongoing training and professional development

Frequent coaching and feedback

Opportunities for advancement and career growth

Hands-on experience in education and leadership

Supportive and collaborative team environment

Job Type: Full-Time

Salary: $20 - $23 / hour

Schedule:

Monday to Thursday11am-8:30pm

Saturday mornings 9am-12pm

Additional hours available based on centre needs and growth

About Oxford Learning

Oxford Learning is a Canadian supplemental education provider helping students achieve academic success since 1984. Using the science of cognitive learning, Oxford Learning helps students of all ages build stronger learning skills they can rely on for life.

Oxford Learning Cambridge

800 Franklin Blvd.,Cambridge, ON

Applicants must reside in or within a short commute of the Cambridge area.

We thank all applicants for their interest in joining the team at Oxford Learning Cambridge; however, only those selected for an interview will be contacted.

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📌 Client Experience Coordinator (Ontario)
🏢 Oxford Learning Centre
📍 Ontario