Contribute to patient care with Felix as a Customer Experience Coordinator. Engage with patients through chat and email, providing personalized support and solutions in a remote Canadian setting.
Felix is a leading digital healthcare company seeking a detail-oriented Coordinator to enhance patient interactions. In this role, you will support patients through their healthcare journey, working collaboratively with various partners. Your ability to think critically, address concerns promptly, and ensure patients feel valued will be key to your success.
Key Responsibilities:
• Provide personalized support via chat and email
• Collaborate with pharmacy and medical partners
• Guide patients through onboarding processes
• Identify and improve AI-generated responses
• Capture and share patient insights across the organization
Requirements:
• Experience in customer-facing roles, high volume preferred
• Familiarity with Intercom Helpdesk or similar tools
• Background in telehealth or digital health is a bonus
• Robust communication with precision and warmth
• Self-directed problem-solving skills are essential
Support Felix in making healthcare accessible and enjoyable for all Canadians.
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📌 Customer Experience Coordinator at Felix (Alberta)
🏢 Felix
📍 Alberta