Reporting to the Deputy Chief Administrative Officer, Organizational Services, the incumbent plays a corporate, cross-functional role aimed at developing and strengthening the City of Dieppe’s capacity to improve its practices, deliver corporate projects, measure its performance and achieve its strategic priorities.
The Director of Municipal Performance establishes and leads an integrated department encompassing organizational transformation, corporate project management, change management, process optimization, continuous improvement—particularly through the “Amélioration Dieppe“ program—as well as performance measurement and accountability mechanisms.
Working with the Deputy Chief Administrative Officer, departments and managers, the incumbent serves as a strategic and operational partner. The incumbent translates strategic directions into concrete action, supports their implementation and helps embed a structured, engaging and results-oriented organizational culture.
RESPONSIBILITIES Organizational performance and decision-making support Design, implement and continuously improve an integrated municipal performance management system
Develop performance management methodologies and monitoring tools, as well as indicators for measuring results
Analyze organizational data, interpret results and prepare strategic reports to support decision-making
Make recommendations to improve performance and organizational efficiency and achieve strategic objectives
Monitor organizational performance, assess progress and recommend required adjustments
Embed an organizational culture focused on results, accountability, continuous improvement and evidence-based decision-making
Strategic planning Support senior management in implementing, monitoring and continuously developing strategic planning
Coordinate the strategic planning cycle, including annual planning, periodic reviews and accountability mechanisms
Ensure organizational initiatives are aligned with the City’s strategic directions and objectives
Advise departments to ensure their action plans, projects and priorities are aligned with the City’s strategic plan
Identify gaps, interdependencies, risks and capacity issues, and recommend required adjustments
Prepare strategic reports, when required, for senior management, City Council and the public, including progress reports issued twice a year
Organizational transformation, corporate projects and organizational change Lead the delivery of corporate and cross-functional projects, ensuring their planning, coordination and monitoring, the application of their governance mechanisms and the achievement of expected results
Define and clarify the objectives, deliverables, timelines, roles, responsibilities, risks, interdependencies and expected benefits of corporate projects
Implement and continuously improve project management approaches suited to the municipal context
Assess the human, organizational, operational and technological impacts of transformation projects, as well as organizational capacity issues
Anticipate resistance and risks related to buy-in, and recommend the measures required to secure that buy-in
Develop and implement integrated change management, communication, training and support strategies
Support departments and managers in fulfilling their roles as change leaders in order to foster smooth and sustainable transitions
Ensure the sustained adoption of new practices, processes and ways of working




Provide advisory expertise to senior management, departments and managers to support the integration of a continuous improvement culture
Work with departments to identify and prioritize opportunities for improvement, assess needs and guide interventions based on organizational issues
Analyze issues experienced by work teams, conduct the required assessments and make recommendations to improve processes, organizational efficiency and the City’s overall performance
Facilitate the resolution of cross-departmental issues that could hinder progress on improvement initiatives
Conduct or coordinate performance, efficiency and cost-effectiveness audits and prepare appropriate reports and recommendations
Ensure the continued development, governance and sustainability of the “Amélioration Dieppe” program, based on the Lean Six Sigma approach, by updating its framework, objectives, service offerings and monitoring mechanisms
Monitor trends, emerging practices and best practices in continuous improvement and change management, and recommend their adoption
Human, financial and administrative resources Provide strategic management of team members, including workforce planning, skills development, performance management, occupational health and safety, and maintaining a healthy work environment, in collaboration with the Human Resources Department
Lead, engage and support team members to foster accountability, commitment and achievement of the department’s objectives
Plan, manage and monitor the department’s financial resources, including operating and capital budgets, in accordance with the City’s directions and policies
Ensure a rigorous, transparent and compliant management of administrative resources, contracts, procurement processes, agreements and funding requests
Oversee the preparation of funding and grant applications, as well as the related reporting requirements
Ensure optimal use of the department’s human, financial and material resources, and recommend the necessary adjustments to ensure the department’s performance, efficiency and sustainability
Other Perform any other related duties, including but not limited to those assigned by the Deputy Chief Administrative Officer
MINIMUM REQUIREMENTS Education and certifications Bachelor’s degree in public administration, business administration, organizational development or another relevant discipline
An equivalent combination of education and relevant experience may be considered.
Recognized project management certification - for example, PMP, PRINCE2 or another equivalent certification or training
Recognized Lean facilitation certification, such as a Lean Six Sigma Black Belt, Lean Master certification or equivalent (considered an asset)
Change management certification, such as PROSCI, Lean, Agile or another relevant recognized certification or training (considered an asset)
Experience Seven (7) years of relevant experience, including significant experience in management, leadership or strategic advisory roles
Experience in strategic planning, organizational performance management, continuous improvement, process optimization,



problem-solving, and corporate or cross-functional project management
Experience in organizational transformation, change management and supporting managers ( considered an asset)
Experience in a municipal, quasi-public or public-sector organization ( considered an asset)
Knowledge Proficiency in spoken and written French and English
Very good knowledge of Microsoft 365, including Word, PowerPoint, Excel, Outlook, Teams and SharePoint
In-depth knowledge of project management and change management principles, methods and tools
Positive knowledge of continuous improvement approaches, including Lean Six Sigma, Kaizen and 5S, as well as process optimization and problem-solving methods
Good knowledge of the principles and practices of strategic planning, organizational performance management, indicator development, dashboards, and monitoring and accountability mechanisms
Skills Engaging leadership and the ability to exert positive strategic influence with a variety of stakeholders, with or without direct line authority
Strong ability to coordinate, manage projects and change, and ensure strategic alignment
Strong analytical, synthesis and problem-solving skills, including the ability to interpret quantitative and qualitative data and formulate strategic recommendations
Excellent communication, collaboration and negotiation skills, and the ability to communicate complex information clearly to diverse audiences, including decision-making bodies
Ability to quickly become familiar with ongoing files and projects, structure their progress and mobilize the parties involved toward achieving results
Ability to manage multiple files simultaneously, set priorities and work effectively in contexts of ambiguity, change or limited resources
Ability to support managers and teams through organizational transformation and evolving practices
Initiative, rigour, judgment, autonomy and results orientation
General requirements Adherence to organizational values and demonstration of a professional attitude aligned with the interests of the City of Dieppe and the community
Compliance with confidentiality and information management rules and policies
Demonstrate punctuality and regular attendance
Ability to perform the duties inherent to the position (physical requirements, where applicable)
Ability to maintain satisfactory job performance
WORK SCHEDULE Thirty-five (35) hours per week
Work outside regular office hours, including evenings and weekends, as required
COMPENSATION In accordance with the salary scale in effect for non-unionized employees
The incumbent also receives vacation, employer-paid advantages and a pension plan (employer/employee contributions).
CLOSING DATE The deadline to submit an appliation is October 13, 2026 at 23:59.
Disclaimer: The statements above describe the principal characteristics of the position and are intended to describe the general nature and level of work performed. They should not be considered an exhaustive list of all responsibilities, duties, abilities and occupational requirements inherent in the position.
Note: The municipality officially declared itself a francophone city offering bilingual services in 2000 (Municipal Administration Language Policy A-9). As French is the language of work, all employees must be able to communicate orally and in writing in both French and English.
Revision - September 2026 - Human Resources Department

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📌 Director of Municipal Performance (New Brunswick)
🏢 Dieppe
📍 New Brunswick