Elevate customer service excellence as a Customer Engagement Lead at ROCKWOOL in Milton, Ontario. Drive strong relationships and proactive solutions in this in-office role to enhance customer satisfaction.

This position is vital to the Supply Chain Customer Service team at ROCKWOOL. As a lead with at least 5 years of experience, you will manage critical customer accounts and drive service improvement initiatives. You’ll collaborate with various teams, monitor performance metrics, and participate in strategic customer meetings.

Key Responsibilities:
• Act as primary customer advocate for service delivery
• Lead end-to-end management of service disruptions
• Monitor service performance metrics and manage escalations
• Collaborate with planning,



operations, and customer service teams
• Facilitate cross-functional communication during recovery meetings

Requirements:
• Minimum 5 years in Customer Service or Supply Chain
• Proven track record managing strategic customer accounts
• Robust interpersonal and relationship-building skills
• Proficiency in SAP and Microsoft Office Suite
• Valid passport with willingness to travel

Join ROCKWOOL to enhance customer engagement and build lasting relationships.
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📌 Customer Engagement Lead in Milton (Ontario)
🏢 ROCKWOOL International A/S
📍 Ontario