Greenfoot Energy Solutions is looking for motivated and experienced bilingual Customer Service Reps to join our Moncton NB team, to help service our clients. This role is key to making sure our clients get the right service on time every time! This role can compromise of multiple different departments

If this sounds like you, apply right away to join the fastest growing energy effective HVAC team in Atlantic Canada.

Our Customer Experience team is key to our continued growth and success. We have multiple roles available within our team including

Qualifications:

- A minimum of 2 years of dispatch or similar work type experience required
- Call center experience would be considered an asset
- General commercial and residential construction knowledge is an asset
- Ability to multi-task and willingness to learn
- Excellent customer service skills
- Solid interpersonal, communication (verbal and written), organizational, and time management skills
- Ability to work with minimal supervision under pressure and time constraints in a stressful environment
- Logical and critical thinking
- General computer knowledge and basic proficiency
- Team player
- Bilingual

Key Responsibilities

- Day-to-day communication, via phone, text, and email with our customers,



technicians and administrative staff
- Schedule the installation of insulation and HVAC
- Provide technicians with the correct job information, manage their daily workload and ensure time constraints on projects are respected
- Exercise good judgment and have the company's reputation in mind when dealing with clients
- Ensure technician schedule logistics and allotted time for their jobs is feasible
- Reviewing the file prior to sending the technician on site to make sure that the file is complete and not missing any info
- Wrapping up the file after the work is completed

What to expect from Greenfoot:

- Full-time, permanent position
- Competitive wage based on experience
- Health and dental benefits
- A long-term career with training and continual improvement opportunities
- A fun work environment with a safety-orientated company
- Company pension plan
- Salary: $45,000-$50,000 per year

Job Types: Full-time, Permanent

Pay: $45,000.00-$50,000.00 per year

Benefits:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program

Work Location: In person

📌 Bilingual Customer Service Representative (Moncton)
🏢 Greenfoot Energy Solutions
📍 Moncton