Central Bark has an immediate opening for an energetic, organized, business-minded individual to lead our team as Manager of our Portage avenue location. This is a role for someone with a management and Operations background who understands hard work, how to deliver and train others to provide top customer service and ensure a great environment for the dogs in our care.

Qualifications

- Must love dogs
- Ability to work flexible days and hours, including holidays and weekends
- Ability to work cohesively with others in a fun, fast paced environment
- Strong customer service skills
- Ability to manage and motivate your staff
- Sales and Marketing experience a plus

Personal Characteristics

- Detail Oriented
- Quick thinker
- Emotionally intelligent
- Outgoing, enthusiastic by nature
- Will take charge of their team to reach success
- Team Management
- Ensures Operations are being maintained to the highest standards, while always addressing areas for improvement within the store.
- Maintains optimum staffing by creating weekly work schedule with minimal overtime
- Leads by example by coaching all on contributing to a positive team-oriented culture.
- Delivers written performance reviews and give employees positive acknowledgement when due!
- Actively pursues hiring candidates by reviewing applications, interviewing and on-boarding
- Set realistic goals for store and employees.
- Is willing to be flexible with hours depending on need of store

Clean and Safe Environment

- Ensure our furry friends are always in a safe and clean environment we take pride in working as a team to get all the nitty gritty complete




- Maintain and update cleaning schedule, along with holding themselves and team accountable to the Central Barks safety and cleaning standards.
- Holds team accountable, ensuring all tasks be completed before leaving their shift, ensuring safety is always #1.
- Takes responsibility for maintaining supply levels within the store; orders are put in before the store starts to run out of needed items.

Financial and Administrative

- Develops team in up-selling and using dog evaluations to grow revenue.
- Maintains controllable expenses within budgetary constraints including forecasting, tracking and ordering supplies, minimizing payroll, and actively look for ways to maximize efficiency.
- Communicates any concerns or needs proactively and partnering after attempting to resolve issues
- Preparing Payroll, including; calculating hours, overtime hours, and ensuring that staff clock in/out
- Completes weekly revenue reports accurately, fixing any discrepancies

Customer Service & Presentation

- Maintains a neat and organized Front Desk team and area at all times. This includes holding team to professional clean dress.
- Sets the example for the team on the 3 S’s (smile, story and satisfaction) and hold accountable to internal and external customer service standards.
- Keeps the team members engaged in their duties
- Handles all events and any corresponding forms on time
- Strive for high customer review ratings!

Wage negotiable based on experience.

Job Types: Full time, Permanent

Pay: $18.00-$22.00 per hour

Benefits:

- Extended health care
- Store discount

Work Location: In person

📌 Manager (Minto)
🏢 www.centralbark.ca
📍 Minto