Elevate dealership customer engagement with Clearline as a Customer Success Manager. Help clients with effective adoption and operational improvements to maximize revenue.

In this role, you will be responsible for building strong post-sale relationships, ensuring customers achieve value through their interactions with Clearline. You will lead account management initiatives, drive user adoption, and minimize churn by monitoring key indicators that affect account health.

Key Responsibilities:

- Lead onboarding and success planning for assigned accounts
- Coach users on best practices to improve workflow utilization
- Conduct regular check-ins to establish clear action plans
- Collaborate with product and support teams to resolve issues
- Monitor account health and mitigate churn risks

Requirements:

- 3+ years in customer success or account management
- Strong communication and stakeholder management skills
- Experience with CRM/CS tools and account planning
- Data-driven approach to action prioritization
- Comfort in quick-paced environments with high ownership

Bring your customer success expertise to Clearline and make a lasting impact on dealership operations.

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📌 Customer Success Manager at Clearline (Kitchener)
🏢 Clearline
📍 Kitchener