Overview
Front-end associate involves interacting directly with customers at the point of sale and ensuring a positive experience. These roles often include tasks like greeting customers, processing transactions, handling returns, maintaining the checkout area, and aiding with purchases. In addition, front-end staff may be responsible for stocking shelves, managing inventory, and answering customer inquiries.
Customer Service:
- Greeting customers: Providing a welcoming and friendly atmosphere.
- Answering phones: Directing calls to the appropriate departments.
- Assisting with purchases: Helping customers find items, answering questions about products, and processing transactions.
- Handling returns and exchanges: Following store procedures for processing returns and exchanges.
- Maintaining a clean and organized checkout area: Ensuring the register area is tidy and presentable.
- Providing excellent service: Ensuring customers have positive and efficient checkout experiences.
Operational Tasks:
- Processing Online orders and payments: including Amazon and web orders including handling cash and other forms of payment and providing change and receipts.
- Stocking shelves and displays:
Ensuring merchandise is properly displayed and organized.
- Managing inventory: Keeping track of stock levels and assisting with restocking.
- Ensuring the front-end area is well-maintained: Keeping the area clean, organized, and presentable.
- Following store policies and procedures: Adhering to guidelines for handling cash, processing returns, and other tasks.
- Shipping and receiving: Use courier/freight companies to ship out parts and receive vendor purchase orders.
- Utilizing a forklift and overhead crane: Assisting in loading/unloading customer machines.
- Cylinder exchanges: must be able to lift to 50lbs.
Additional Responsibilities:
- Maintaining store cleanliness: Ensuring the overall cleanliness of the front-end area and potentially other parts of the store.
- Assisting with deliveries: Helping unload and organizing incoming merchandise.
- Providing support for other departments: Assisting with tasks in other areas of the store as needed.
Job Types: Full time, Permanent
Pay: $20.00-$24.00 per hour
Expected hours: 40 – 44 per week
Benefits:
- Dental care
- Extended health care
- On-site parking