**You must have your RIBO license to receive an interview

**You must be able to work in our Guelph office 1-2 days a week to receive an interview

Are you the right fit for our company culture? If you are passionate about delivering unsurpassed customer service, can self-motivate, and thrive in a fast paced environment, we would like to hear from you. We are a family owned insurance brokerage, in business over 155 years, offering competitive compensation packages, benefits, and dedication to our team and clients.

Responsibilities

· Provide customer service via telephone and written correspondence

· Ensure Customer problems are resolved in a timely manner

· Portal entries

· Team player, interfacing with all departments

· Work closely with paired up Producer

· Follow internal company workflow

· Identify enhanced sales/cross opportunities,



explain and recommend to clients

Requirements

· RIBO license is required or the ability to convert OTL to RIBO

· 2 years of experience in Personal Lines customer service

· Problem solving skills

· Demonstrates appropriate sense of urgency

· Organization skills

· Strong attention to detail

· Able to follow tasks to completion with minimal supervision

· Proficient in SIG is an asset

· Customer focused attitude

Please note, we will only be contacted those we wish to have an interview with.

Job Type: Full time

Pay: From $60,000.00 per year

Benefits:

- Extended health care
- RRSP match

Work Location: Hybrid remote in Guelph, ON N1E 6L8

📌 Personal Lines Customer Service Broker (Guelph)
🏢 Sutherland Insurance
📍 Guelph