Order Entry & Production Coordinator

Job Duties & Responsibilities

- Receive customer purchase orders, glass schedules, drawings, and fabrication requirements
- Review and confirm orders for completeness and accuracy, and enter customer orders accurately into the company’s order-entry and production system.
- Confirm requested completion dates and delivery requirements.
- Prepare and issue work orders, production sheets, labels, and fabrication information for the shop.
- Coordinate daily production priorities.
- Monitor orders through each stage of production and update order status accordingly.
- Follow up on delayed, damaged, rejected, or remake glass and coordinate revised production schedules.
- Coordinate rush orders and priority jobs while considering production capacity and existing commitments.
- Maintain accurate records of order revisions, cancellations, remakes, and customer-approved changes.
- Assist with production scheduling to maximize machine utilization and meet customer delivery deadlines.
- Coordinate completed orders with packing, shipping, delivery, or customer pickup.




- Assist with inventory checks for common glass types, thicknesses, and materials required for upcoming production.
- Report material shortages or production constraints that may affect scheduled orders.
- Maintain organized electronic and paper records for customer orders, drawings, production documents, and revisions.
- Assist with investigating order discrepancies, incorrect fabrication, breakage, and customer claims.
- Ensure all production documentation is accurate and released on time.
- Work closely with Sales, Production, Quality Control, Shipping, Purchasing, and Accounting departments.

Key Skills

- Strong attention to detail and accuracy
- Good organizational and time-management skills
- Ability to manage multiple orders and changing production priorities
- Solid communication and customer-service skills
- Microsoft Excel & AUTO CAD
- Minimum 1 year experience of architectural glass fabrication
- Experience with glass fabricated is an asset

Pay: $43,000.00-$46,000.00 per year

Work Location: In person

📌 Order Entry & Production Coordinator (Surrey)
🏢 ArcTech Glass
📍 Surrey