With three state-of-the-art locations in the Lower Mainland, Aura Orthodontics is one of BC’s leading providers of innovative and patient-focused orthodontic care. We are a growing, dynamic practice known for clinical excellence and outstanding patient experiences.

We are currently looking for an exceptional Treatment Coordinator to join our team at our Scottsdale locationThis role is ideal for someone looking to build a long-term career in healthcare administration, combining strong communication and organizational skills with an interest in dentistry and patient care.

Why This Role Matters

As a Treatment Coordinator, you will be a key point of contact for patients considering orthodontic treatment. You’ll help patients understand the doctor’s recommended treatment plan, explain financial options, answer questions, and guide them through the decision-making process with confidence and empathy.

This role goes beyond scheduling and customer service. You will need to learn dental and orthodontic terminology, basic dental anatomy and biology, and how orthodontic treatment works so you can clearly explain treatment recommendations to patients and families. You don’t need to arrive with all of this knowledge, but you do need a genuine interest in healthcare and a willingness to study, ask questions, and apply what you learn.

Training and Development

We provide one-on-one training with an experienced Treatment Coordinator to help you build the knowledge and skills needed for the role. Training will cover our consultation process, treatment terminology, presenting treatment plans and financial options, patient follow-ups, and clinic software.

We’re looking for someone who takes an active role in their learning and is motivated to become a knowledgeable, confident member of our team.

What We’re Looking For

- Someone seeking a long-term career opportunity in healthcare administration
- A genuine interest in dentistry, orthodontics, and patient care
- Willingness to learn dental terminology,



basic anatomy and biology, and treatment concepts
- Ability to quickly build trust and rapport with patients from all walks of life
- Strong written and spoken English; additional languages are an asset
- Confidence in presenting information, discussing financial options, and helping patients move forward with treatment
- Strong organizational skills and attention to detail when managing patient records, schedules, and follow-ups
- Ownership of your responsibilities and a commitment to completing work accurately and on time
- Ability to remain calm, empathetic, and professional under pressure
- A collaborative approach and openness to feedback, change, and new ways of working

What You Bring

- Experience in sales, customer service, or administration
- Prior experience in orthodontics, dentistry, or a medical office is a strong asset
- Solid computer skills and the ability to learn current software
- A willingness to develop both administrative skills and healthcare knowledge
- Reliable transportation, as occasional travel between our three locations may be required

What We Offer

- One-on-one training with an experienced Treatment Coordinator
- Competitive compensation package
- Discounts on orthodontic treatment for you and your immediate family
- Paid professional development days
- Sick day payout
- Uniform allowance
- Free coffee and free parking at all locations
- An engaging work environment with regular staff events and team celebrations

This is a full-time, in-office position, Tuesday to Saturday, with Sundays and Mondays off. There will be occasional travel between clinics required for coverage.

If you enjoy working with people, have an interest in healthcare, and want to build a lasting career in administration, we’d love to hear from you.

Apply today and help us change lives, one smile at a time.

Job Type: Full-time

Pay: From $26.00 per hour

Benefits:

- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Work Location: In person

📌 Treatment Coordinator (Newton)
🏢 Aura Orthodontics
📍 Newton