Combining the spirit of achievement with human and social values has always been a priority at SciCan. Add to this our proven track record of innovation, high quality and dependability, and you’ll find a powerful combination that has ensured our growth as a company. We maintain our position as a leader in the health care industry by using a management structure that balances trusting relationships with a creative, dynamic environment.

Being a member of the SciCan family means taking an interest in exploring new paths and using your leadership and strategic planning skills. If you thrive in an exciting, active environment and value quality of life as much as quality of work, we’d like to hear from you. Feel free to send us your resume to [email protected] if you’re interested in pursuing an opportunity with SciCan in the future.

Bench/Field Technician

Job Summary

This position is responsible for providing technical support to our dental and medical customers. In this role, the “customer” is not just the person on the phone—it is every patient, clinician, and staff member impacted by our equipment. The individual in the role must own technical issues from start to finish, deliver precise solutions, and aim to minimize equipment downtime.

The Bench Technician’s responsibilities will span hands-on equipment repairs, remote phone/email troubleshooting, installations, preventative maintenance, and delivering technical training.

Core Competencies:

- Customer-Centric & Urgent: Deeply dedicated to meeting customer expectations with a strong sense of empathy and responsiveness.
- Analytical Problem Solver: Able to troubleshoot, read technical logic,



and resolve complex mechanical/electronic issues efficiently.
- Clear Communicator: Articulates complex technical information easily to both internal teammates and both technical and non-technical external customers.
- Accountable & Independent: Takes full ownership of tasks from diagnostic to resolution while effectively managing a daily schedule.
- Adaptable & Continuous Learner: Eager to learn new products quickly, cross-train within the department, and pivot smoothly when priorities change.
- Quality & Detail-Oriented: Takes pride in high-quality workmanship, precise documentation, and accurate estimates.

Job Duties & Responsibilities:

Technical Service & Support

- Install, troubleshoot, repair, and perform preventative maintenance on SciCan Ltd. medical and dental equipment.
- Provide world-class phone and email support to diagnose and resolve customer issues remotely.
- Provide accurate repair estimates and safely manage tools and test equipment.
- Study and strictly adhere to product materials, Operator/Service Manuals, technical bulletins, and department SOPs.

Collaboration & Training

- Deliver technical training presentations to dealer technicians and internal staff (via Microsoft Teams or in person).




- Actively participate in platform meetings and technical discussions to share field insights.
- Gather and route critical field feedback to R&D;, Sales, and Quality assurance teams to drive product improvement.

Administration & Compliance

- Document all service actions thoroughly by completing service reports, logs, expense forms, and compliance paperwork.
- Follow all SciCan Ltd. corporate policies, safety guidelines, and individual hospital/clinic safety protocols.

Educational and Experience Requirements:

Education & Experience

- Diploma in Electronics Engineering Technology, Computer Science, or a related technical discipline (or equivalent practical experience).
- Minimum of 3 years of hands-on experience in a technology repair, biomedical, or field service setting.

Technical Skills

- Strong ability to read and interpret electronic schematics and technical drawings.
- Proficiency with diagnostic test equipment, including digital multimeters and soldering tools.
- Solid understanding of computers, Microsoft Office Suite, basic computer networking, and network-connected devices.

Soft Skills & Logistics

- Excellent oral and written communication skills.
- Proven ability to multi-task, prioritize high-stress situations, and work well in a collaborative team workplace.
- Physical capability to lift, move, and position heavy medical/dental equipment safely.
- Valid driver’s license with a clean driving record and a willingness to travel for field service and vendor training.

Preferred Assets

- Certified Electronics Technician (CET) designation.
- Fluency in French (written and spoken).

📌 Bench/Field Technician (North York)
🏢 SciCan
📍 North York