About Civida:

At Civida, home is our focus.

Civida is the largest provider of community and affordable housing in Edmonton, managing over 5,300 homes at more than 130 sites across the City of Edmonton. Housing more than 15,000 people, Civida administers rent subsidies for over 3,200 households each month. Collaboration is at the core of Civida’s approach, partnering with the Government of Canada, the Government of Alberta, and the City of Edmonton, as well as social service organizations to create safe, inclusive, and affordable housing environments. Visit civida.ca for more information.

About The Role:

Civida is searching for several Leasing & Tenancy Coordinators to join our District Housing Team. This position supports tenants throughout their housing journey, from initial housing consideration to the end of tenancy. The role coordinates key tenant lifecycle activities, including applicant selection from the priority waitlist, leasing, move-in preparation, income reviews, rent adjustments, arrears support, tenancy changes, and move-out processes.

Working closely with tenants, partners, on-site teams, and internal departments, the Leasing & Tenancy Coordinator promotes Civida's Sustainable Tenancy Framework while ensuring compliance with organizational policies, procedures, and legislation. The role supports district operations through tenant communication, file management, inspections, home visits, leasing administration, and move-in and move-out coordination, while helping address barriers to successful housing outcomes. Join a team where your work helps inform, engage, and make a difference in the communities we serve.

Salary: $60, 683.41 to $73,703.82 per annum

Key Responsibilities:

Leasing & Tenancy Management

- Complete unit showings, issue offers, and lease units to applicants in accordance with waitlist procedures, organizational policies, and applicable legislation.
- Review, assess, prioritize, and maintain applicant and tenant files, ensuring information is accurate, complete, and current throughout the tenancy lifecycle.
- Prepare, explain, and execute leases and related documentation, ensuring tenants understand their obligations under the Residential Tenancies Act, lease agreements, and organizational policies.
- Conduct move-in activities, including inspections, key handovers, unit walkthroughs, and orientation to property amenities, procedures, and expectations.
- Coordinate tenant transfers, including transfer inspections and move arrangements, in collaboration with tenants and operational teams.
- Complete move-out activities, including inspections, payment arrangements for outstanding balances, and abandoned-unit processes, as required.





Account Administration and Reconciliation

- Generate reports and complete annual and interim income review processes in accordance with organizational policies, procedures, and legislative requirements.
- Review and process tenant and file information that affects eligibility, tenancy status, or rent calculations, ensuring accurate records and documentation.
- Work collaboratively with tenants to address arrears, balances, and payment concerns while supporting successful tenancy outcomes.
- Administer tenancy-related notices and processes, including Notice-to-Vacate (NTV) requirements and ineligibility notifications, as required.
- Investigate account and rent payment discrepancies and take appropriate action in accordance with established procedures.
- Respond to tenant inquiries and provide information regarding tenancy, rent, eligibility, and account-related matters.

Tenant Service & Operational Support

- Support administrative processes, phone and front office coverage as required.
- Complete and process transfers inspections in accordance with policies and procedures.
- Prepare and distribute correspondence, reports, and other materials as directed. Including taking photos and uploading into the system.
- Collaborate with internal teams and community partners to identify and reduce barriers to service delivery and successful housing outcomes.
- Maintain ownership of assigned unit keys and fobs required for viewings, inspections, and move-in activities, including programming door fobs as required.

Qualifications:

- Completion of a high school diploma and four years of related experience. Equivalent combinations of education and experience will be considered.
- Access to a personal vehicle for work-related travel (approximately 60% travel required). A valid driver's license and proof of insurance are required.
- Knowledge of leasing agreements, contract language, the Residential Tenancies Act (RTA), and applicable housing, privacy, and human rights legislation.
- Knowledge of private rental market practices, CMHC rates and indicators, and rental housing trends.
- Knowledge of trauma-informed practices and experience working with vulnerable populations.
- Strong communication, interpersonal, and relationship-building skills,



including the ability to navigate difficult conversations with empathy, professionalism, and tact.
- Ability to work independently, exercise sound judgment and discretion, and maintain positive relationships with tenants, stakeholders, and colleagues.

What We Offer:

Civida is proud to announce that it has been recognized as a winner of Waterstone Human Capital’s 2024 Canada’s Most Admired™ Corporate Cultures Award in the Non-Profit and Broader Public Sector category.

This prestigious national program celebrates organizations that lead with purpose and create high-performance workplace cultures that fuel success. The award underscores Civida’s commitment to fostering an inclusive, creative, and collaborative environment aligned with its mission of providing housing solutions and advancing community well-being.

Explore a fulfilling career with us and enjoy a comprehensive benefits package that includes:

· Extended health and dental

· Health and Personal Spending Accounts

· Employee Assistance Program

· Defined-benefit Pension Plan (LAPP)

This is a unionized position, with compensation, benefits, and working conditions defined by the applicable collective agreement.

Please note this position will not be at our head office, rather, out at our district offices throughout the city.

How to Apply:

Civida is an equal opportunity employer, committed to a diverse workforce.

If you’re a passionate individual wanting to contribute to our mission to provide safe and affordable housing, please submit your resume and cover letter to [email protected]

We thank all applicants for their interest. Only individuals selected for interviews will be contacted.

The successful applicant will be required to undergo a Police Information Check.

Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of employment visa or work permit.

Civida in an inclusive workplace dedicated to accessibility. Please let us know if you require any accommodations by emailing [email protected].

Closing Date: Tuesday, October 13, 2026

Competition #2673

Pay: $60,683.41-$73,703.82 per year

Benefits:

- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care

Application question(s):

- Do you have a current and valid class 5 drivers license?
- Do you have your own reliable vehicle to use for work purposes? (Mileage reimbursed)

Work Location: In person

📌 Leasing & Tenancy Coordinator (North Central Edmonton)
🏢 Civida
📍 North Central Edmonton