Position Overview

The Event Coordinator/Supervisor is responsible to assist in researching and presenting event ideas, conduct administrative tasks, maintain, and prepare event details (onesheets and floorplans), set up and manage event ticket sales, manage the events calendar, deliver event agenda and briefs when supervising events, aid inn marketing (social media) and support the Event manager in all tasks assigned.

Principal Duties and Responsibilities

- Support the development of a healthy internal culture and enforce company values
- Maintain a professional and positive demeanor
- Respect organizational hierarchy by consulting with the Event Manager before communicating with other departments regarding event matters
- Check in with the Event Manager daily to review priorities and align on upcoming tasks and deadlines
- Ensure all plans, strategies, and event-related information remain confidential within the Event team unless express consent of the Event Manager
- Possess expert knowledge of amenities, casino promotions, and the Totem Rewards Club membership and its benefits
- Showcase the events space to clients and help to determine their wants and needs in the absence of the Event Manager
- Document and record customer conversations on designated platform
- Research and present event ideas that align with the company's goals and present to Event manager
- Organize and maintain the database of events, contracts, and all associated files pertaining to events in a clear, organized, and timely manner within a Google Drive folder
- Maintain the events calendar
- Participate in meetings and contribute to event ideas
- Maintain a digital copy of event equipment
- Prepare event literature, biographies, and promotional content for publication, and transfer materials to Marketing department after approval from the Event manager
- Create and manage event ticket sales
- Develop and maintain positive working relationships with others,



support team to reach common goals
- Adheres to Grey Rock Entertainment Centre internal controls, policies and procedures
- Assume duties as Event Supervisor when scheduled by Event manager

Tasks specific to Event supervision:

- Deliver event agenda and briefs to the casino team upon approval of Event manager
- Supervise, train, and develop event staff
- Ensure customer experiences are positive and employees provide exceptional service
- Address and resolve customer questions, complaints and concerns after conferring with Manager when possible
- Deliver on customer needs and wants
- Ensure the room is set up per the provided layout
- Confirm adequate staffing with departments including F&B, Security, Housekeeping, etc. with Event Manager prior to event
- Ensure the one sheets are followed through
- Act as a resource on-site during events
- Maintain cleanliness in the events room and ensure room is always ready for showcase
- Follow protocol of events at all times

Working Conditions

- May be required to stand, sit or bend for extended periods of time
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
- Must be available to work a rotating shift support the Casino hours of operations (holidays and weekend included)
- Must be able to work in a quick-paced setting

Experience & Qualifications Required

- Must be 19 years or over
- Education in Event Planning or Hospitality preferred
- Exceptional in customer service
- A good head for business development
- Strong organizational skills
- Team-working skills
- The ability to delegate and motivate others
- The energy and enthusiasm to deal with difficult clients
- The ability to work to deadlines and cope with the consequent pressure
- Expert level Fluency in ENGLISH and FRENCH (written and spoken)
- Ability to work effectively with large number of clients and providers

Benefits:

- Discounted or free food

Work Location: In person

📌 Event Coordinator (Madawaska County)
🏢 Grey Rock Casino
📍 Madawaska County