Job Description

PBX is preparing to open a premium, members-only pickleball club in Toronto. We’re building a welcoming community where excellent play, thoughtful service and a beautifully maintained space belong together.

We’re looking for warm, dependable people who notice what needs attention and take pride in helping others. Working at reception and throughout the club, you’ll help members feel comfortable, answer questions and keep daily operations running smoothly.

What you’ll do

- Welcome members and guests, provide club tours and help new members get comfortable with the space.
- Assist with check-in, bookings, membership enquiries and cashless purchases, in person, by phone and by email.
- Handle routine concerns calmly and respectfully, follow through on promised next steps and involve a senior colleague or the owner when needed.
- Complete opening or closing procedures, maintain accurate records and communicate clear shift handovers.
- Keep reception, courts and shared amenities tidy, stocked and ready for use; promptly report safety or maintenance issues.
- Help with everyday upkeep, including collecting used towels, picking up litter from floors, restocking supplies and lightly wiping bathroom and shower surfaces using gloves and appropriate cleaning supplies. Deep cleaning and plumbing repairs are outside this role.

What you bring

- A friendly, attentive approach and clear communication.
- Reliability, good judgment and attention to detail.
- Initiative to notice what needs doing and follow through.
- Comfort learning booking and payment systems.
- A willingness to learn, take feedback and help colleagues, including with routine club upkeep.

Customer-facing experience in hospitality, retail, fitness, recreation or a similar setting is an asset. Pickleball experience is welcome but not required—we value service skills and a willingness to learn.

Schedule and what we offer

We’re considering both full-time and part-time applicants:

- Full-time:



approximately 35–40 hours per week.
- Part-time: approximately 20–28 hours per week.

Shifts fall between 6:30 a.m. and 10:30 p.m., seven days a week. Early-morning, evening and weekend availability are valuable; you do not need to be available for every shift.

We offer paid training, on-site parking and the opportunity to help establish a recent club’s service culture. Your regular hours, training dates and start date will be confirmed before you accept an offer, based on opening readiness.

How to apply

Apply through Indeed with your résumé, preferred full-time or part-time schedule, availability and earliest possible start date.

Accommodations are available on request throughout recruitment. PBX uses AI tools to support application review; all hiring decisions are made by the owner.

Pay: From $20.00 per hour

Expected hours: 20.0 – 40.0 per week

Benefits:

- On-site parking

Application question(s):

- What days and times can you reliably work? Please indicate your availability for early mornings, evenings and weekends. Shifts may fall between 6:30 a.m. and 10:30 p.m.; you do not need to be available for every shift.
- Tell us about a time you noticed someone needed help and took initiative to improve their experience. What did you personally do, and what was the outcome? Work, school or volunteer examples are welcome; a few sentences are sufficient.
- Everyone on our team helps keep the club clean and welcoming. This includes collecting used towels, picking up ordinary litter, restocking supplies and doing light bathroom and shower wipe-downs using gloves and appropriate supplies. Deep cleaning and plumbing repairs are outside this role. Are you comfortable with these responsibilities?
- This role starts at $20/hour. We’re considering full-time applicants for approximately 35–40 hours per week and part-time applicants for approximately 20–28 hours. Does this fit what you’re looking for? Please indicate your preferred hours and earliest available start date.

Work Location: In person

📌 Front Desk & Member Services Associate (York)
🏢 PBX Pickleball Club
📍 York