Position: HelpDesk Tech

NOTE: Must be willing to work onsite

Location: Downtown Toronto Canada

Schedule: Monday - Thursday 8:00 am - 4:00 pm

Job Responsibilities:

- Mac, and Phone troubleshooting knowledge. These candidates will cover the on-site desks and provide “Tier 1” support, triage, etc. and escalate as necessary.
- End-user hardware and software troubleshooting
- Apple OS X, Windows OS, Chrome OS (Chromebooks), iOS, Android
- Zoom, Google Suite, Google Meet, Google Slides, Keynote, Jamf
- Monitor and accessory deployment/collection
- Imaging/Provisioning Laptops/Workstations (not 100% required)
- Face-to-face support experience. Working with end users to solve IT problems.
- Onboarding and Offboarding employees
- Laptop & mobile device deployments
- Upgrading broken devices or any damaged devices
- Workstation Sweeps - Resetting monitors on a weekly basis




- Ensure workstation monitors are functioning along with peripherals
- Maintain Storage room assets and counts
- Interfacing with users to troubleshoot software issues
- Printer management and preventative maintenance
- E-waste
- Wipe all devices before e-wasting

Qualifications / Experience :

- A+ Certification
- Inventory Systems
- Ticketing Systems
- Must have MacOS experience in a professional environment
- Ticketing system experience is a must (Ex. Salesforce, Zendesk, Service Now, etc)

Job Type: Part time

Pay: $35.00-$39.00 per hour

Experience:

- Hardware/Software break fix: 3 years (preferred)
- Mac OS: 3 years (required)
- Help desk: 4 years (required)
- Windows: 3 years (required)

Work Location: In person

📌 Help Desk Technician (Toronto)
🏢 EMR CPR
📍 Toronto