Intake Coordinator – Medical Assessments

Job Type: Full-time
Schedule: Monday to Friday, 8-hour shift
Location: In person

We are seeking an experienced Intake/Senior Coordinator with a strong background in medical appointment scheduling, auto insurance claims, disability claims, and/or Independent Medical Assessments (IMEs).

The successful candidate will be responsible for coordinating medical assessments from intake through completion. This is a fast-paced role requiring exceptional organization, attention to detail, communication skills, and the ability to manage multiple files while meeting strict industry timelines.

We are looking for someone who is experienced, dependable, proactive, and comfortable working under pressure. The ideal candidate will have a strong understanding of the auto insurance environment, including SABS and Independent Medical Evaluations, and will be confident communicating with medical professionals, insurers, referring parties, claimants, and other stakeholders.

Key Responsibilities

- Schedule and coordinate Independent Medical Assessments and other medical appointments.
- Coordinate assessment details with medical professionals, clients, claimants, insurers, and referring parties.
- Arrange interpreters and transportation services when required.
- Prepare and distribute Notices of Assessment and other required correspondence.
- Send appointment confirmations and ensure all relevant parties receive accurate and timely information.
- Review and maintain claimant and assessment information within internal software systems.
- Enter and update claimant, file, appointment, and medical professional information accurately.
- Monitor files and follow up on outstanding information to ensure assessments proceed within required timelines.




- Assist with developing and maintaining a strong medical professional roster.
- Review Independent Medical Evaluation documentation and SABS-related information as required.
- Manage competing priorities and maintain a high level of accuracy in a deadline-driven environment.
- Provide professional and responsive customer service to all parties involved in the assessment process.

Qualifications & Experience

The successful candidate will ideally possess:

- 3+ years of experience as an Intake Coordinator, Senior Coordinator, Medical Coordinator, or similar role.
- Direct experience scheduling medical assessments or appointments within the auto insurance, disability claims, medical-legal, or insurance sector.
- Experience with Independent Medical Evaluations (IMEs) and familiarity with SABS.
- Experience working with motor vehicle accident claims and/or disability claims.
- Robust understanding of appointment coordination and file management processes.
- Excellent written and verbal English communication skills.
- Strong organizational and coordination skills with exceptional attention to detail.
- Demonstrated ability to manage multiple files and competing priorities while meeting strict deadlines.
- Excellent interpersonal and communication skills when dealing with medical professionals, claimants, insurers, and referring parties.




- Ability to professionally recruit and communicate with medical professionals and obtain required documentation.
- Strong analytical, critical-thinking, and problem-solving skills.
- Assertiveness, initiative, and a strong sense of urgency when coordinating time-sensitive matters.
- Excellent computer skills, including Microsoft Word and Excel.
- Strong customer service skills and a professional telephone manner.
- Ability to work independently while also contributing effectively as part of a team.
- A college or university education, preferably in Health Sciences, healthcare administration, or a related field, is considered an asset.
- French language skills are considered an asset.

What We Are Looking For

We are specifically interested in candidates who can demonstrate hands-on experience in a medical assessment, insurance, disability claims, or motor vehicle accident environment.

The successful candidate should be:

- Detail-oriented and highly organized
- Self-motivated and accountable
- Comfortable working in a fast-paced environment
- Able to prioritize and manage high-volume workloads
- Confident communicating with medical professionals and other stakeholders
- Professional, courteous, and solutions-oriented
- Able to meet strict timelines without compromising accuracy

Education

Secondary School required; post-secondary education is preferred.

How to Apply

If you are an experienced Intake or Senior Coordinator with a background in medical assessments, auto insurance, disability claims, or motor vehicle accident claims, we would like to hear from you.

Please submit your resume and a brief cover letter outlining your relevant experience.

Only candidates with relevant industry experience will be considered.

Pay: From $50,000.00 per year

Work Location: In person

📌 Senior Intake Coordinator (North York)
🏢 Encompass Medical Experts
📍 North York