Join a Team That Values You

At JPS Furnace & Air Conditioning, our success starts with our people. We work hard to create a positive, supportive, and fun workplace where team members feel respected, valued, and set up to succeed.
We believe great people deserve great leadership, meaningful opportunities, and strong compensation. High performers at JPS earn some of the most competitive pay in the industry, while being part of a diverse, dynamic, and growing team. We also listen through semi-annual employee surveys, we consistently achieve employee-satisfaction scores above 90%.

Description

The successful candidate for this position will be trained to handle the overflow of calls in a busy HVAC company. This is a full-time position with seasonal peak periods, so flexibility during these times is essential. The role also requires availability for a minimum of two weekend shifts per month (one day per weekend), on a rotating basis to support equitable coverage.

This is a unique opportunity for someone who enjoys helping people, communicates clearly and professionally, can complete administrative tasks and wants to be part of a company that genuinely invests in its team. If you are driven, reliable, and enjoy being a strong team player, we would love to hear from you.

- Full-time schedule: Monday to Friday, 8:00 a.m. to 4:00 p.m.
- Daily hours: 7.5 paid working hours per shift, including two paid 15-minute rest breaks and one 30-minute unpaid meal break.
- Weekend coverage: Participation in a rotating weekend schedule, with weekend shifts worked remotely from home.
- Compensation:



Competitive hourly wage with additional bonus opportunities.

Duties & Responsibilities

- Assist in organizing the paperwork for the job
- Respond to email correspondence
- Communicate with field team members
- Enter data completely and properly and file paperwork
- Support fellow staff members
- Maintain files in database
- Building customer relationships while assisting customers professionally and accurately.
- Complete various tasks such and submitting warranties, pulling permits, scheduling customers
- Answer incoming calls from customers related to service, billing, and other departments
- Make outbound calls to schedule, confirm, and survey upcoming or completed appointments.
- Manage customer concerns and work to resolve them efficiently and effectively
- Help all representatives understand our brand, policies and procedures
- Help with projects and focus groups as needed
- Other duties as assigned

*Please note that responsibilities outlined in this job description may evolve or change based on the needs of the company and departmental priorities

Qualifications and Skills

- Advanced customer service skills.
- Ability to multitask
- Organized
- Geographical knowledge of service area or map reading skills




- Knowledge of industry
- Computer skills including:
- Microsoft Word, Excel, and Outlook experience
- Communication skills
- Pleasant telephone voice/manner.
- Operate simple office equipment sufficiently to perform the job.
- Develop knowledge of product lines, prices, various marketing promotional services

Physical Requirements

- Prolonged periods sitting at a desk and working on a computer.

Why Choose JPS?

- Positive and Inspiring Culture - Our employees are our greatest asset. We ensure you are well cared for and heard, fostering a supportive environment with our open-door policy where you can thrive and feel valued every day.
- Growth opportunities - Personal and professional development is our priority. As you succeed and advance, we know we're doing something right. We’re here to support and encourage you at every stage of your career journey.
- Employee Benefits - Enjoy extended health and dental coverage along with a healthcare spending account, ensuring you and your family are well taken care of.
- Exceptional Leadership - At JPS, we set high standards and believe in top-quality leadership. Our strong and positive leaders are dedicated to bringing out the best in each team member, guiding you to success.

Pay: $40,000.00-$60,000.00 per year

Benefits:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care

Experience:

- Customer service: 2 years (required)
- Call center: 2 years (required)

Work Location: In person

📌 Call Centre Representative (Calgary)
🏢 JPS Furnace & Air Conditioning
📍 Calgary