About us

Island Ford Superstore is located on beautiful Vancouver Island, in Duncan, BC. We are a top performing Ford Dealer. We are 45 minutes North of Victoria BC and 30 minutes South of Nanaimo.

Island Ford superstore is always looking for those who are passionate about delivering an exceptional customer experience to join our growing team as a Service Advisor. You will play a key role in curating the service experience for our valued clients who choose to service their vehicles at our dealership. Our ideal candidates are excellent communicators, love working directly with both customers & co-workers, are business-people and people-people. The best candidates will understand that customers have a choice in where they purchase and service their vehicles and will work hard to ensure that we provide an unparalleled service experience to show our customers real value for their hard-earned money.

Responsibilities:

- Provide exceptional customer service to our valued clients by exceeding their needs and expectations.
- Answering incoming phone calls and inquires related to vehicle servicing.
- Meet and greet customers arriving for service appointments.
- Create quotes and work orders for vehicle repairs.




- Consult with automotive technicians regarding required repairs and or maintenance work and provide repair options to our clients including providing clients with in-depth information about available aftermarket and OEM part options.
- Provide the clients with regular information and updates regarding the status of vehicle repairs.
- Work with the parts department to determine parts availability and scheduling of future service appointments.
- Complete and close repair orders.
- Advise clients about warranty protections and potential cost savings.
- Review the repair order and service performed with the client after the service has been completed.
- CDK experience an asset
- MPI (auto point) experience an asset
- Excel experience an asset

Job Type: Full time

Pay: $20.00-$36.00 per hour

Expected hours: 40.0 per week

Benefits:

- Company events
- Dental care
- Extended health care
- Paid time off
- Tuition reimbursement
- Vision care

Ability to commute/relocate:

- Duncan, BC: reliably commute or plan to relocate before starting work (required)

Experience:

- Service advisor: 1 year (required)

Work Location: In person

📌 Service Advisor (Duncan)
🏢 Island Ford Superstore
📍 Duncan