Overview

We are seeking a dynamic and energetic Front Desk Manager to lead our front office team with enthusiasm and professionalism. In this pivotal role, you will be the welcoming face of our organization, ensuring every guest and visitor experiences exceptional service from the moment they arrive. Your leadership will drive smooth operations at the front desk, foster a warm hospitality environment, and uphold the highest standards of customer service. If you thrive in a fast-paced setting and possess a passion for hospitality, this is your opportunity to make a meaningful impact!

Responsibilities

- Oversee daily front desk operations, ensuring efficient check-in and check-out processes for guests and visitors
- Lead, train, and motivate front desk staff to deliver outstanding customer service and maintain a positive team environment
- Manage multi-line phone systems with professionalism, providing prompt and courteous assistance to callers
- Handle guest inquiries, reservations, and special requests with attention to detail and a friendly attitude
- Maintain accurate records of guest information, reservations, and billing details while ensuring data confidentiality
- Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are promptly addressed
- Uphold hotel standards by monitoring cleanliness, organization, and overall presentation of the front desk area




- Utilize multilingual or bilingual skills to assist diverse guests effectively and enhance their experience
- Implement policies related to guest services, safety procedures, and hospitality best practices

Experience

- Proven experience in hotel front desk operations or customer service roles within the hospitality industry
- Strong knowledge of front desk procedures, multi-line phone systems, and guest service techniques
- Excellent phone etiquette with the ability to handle high-volume calls efficiently
- Multilingual or bilingual abilities are highly desirable to serve a diverse clientele effectively
- Demonstrated leadership skills with experience managing or supervising a team in a hospitality setting
- Familiarity with hotel management software or property management systems is preferred
- Exceptional communication skills combined with a friendly, skilled demeanor

Join us as a Front Desk Manager where your energy fuels memorable guest experiences! Bring your hospitality expertise, leadership skills, and passion for service to create welcoming environments that leave lasting impressions. We’re committed to supporting your growth while providing an engaging workplace where every day offers new opportunities to excel!

Pay: $18.25-$28.00 per hour

Expected hours: 35.0 per week

Benefits:

- Dental care
- Extended health care
- On-site parking
- Store discount

Work Location: In person

📌 Front Desk Manager (Surrey)
🏢 Casbah Day
📍 Surrey