About Funvilla®

Funvilla® is a fast-paced, dynamic indoor entertainment park operating Monday through Sunday. We are committed to providing a safe, clean, hygienic, fun, and memorable experience for every guest.

Because we operate a children's play environment, cleanliness, hygiene, and sanitation are a very important part of our daily operations. Our team members are expected to take an active role in keeping play areas, washrooms, party rooms, reception areas, equipment, and other guest spaces clean, organized, and properly sanitized throughout the day.

Enthusiasm, strong communication skills, teamwork, reliability, attention to detail, and flexibility are essential to succeed in our environment.

We are currently hiring multiple team members, with role placement determined by practical experience, performance, and leadership readiness.

Job Overview

Team members at Funvilla® play a vital role in delivering exceptional customer experiences and ensuring smooth daily operations. Keeping the facility clean, hygienic, and safe is a core responsibility of every team member. Depending on experience and performance, candidates will be hired into either:

- Customer Service Representative / Party Host / Receptionist, or
- Supervisor

Both roles require professionalism, reliability, attention to cleanliness and hygiene, and a strong focus on safety and guest satisfaction.

Customer Service Representative / Party Host / Receptionist

- Deliver friendly, professional, and efficient customer service to all guests
- Greet guests, manage check-ins, and provide accurate information about park activities, policies, and services
- Answer incoming phone calls and assist with inquiries, bookings, and general information
- Host birthday parties according to Funvilla® standards, ensuring a fun and engaging experience
- Coordinate party setup, execution, plus timely and thorough cleanup
- Regularly clean and sanitize high-touch surfaces, guest areas, party rooms, tables, equipment, and other assigned areas throughout the shift
- Maintain a high standard of hygiene and cleanliness in all assigned areas, recognizing that this is a children's play setting
- Monitor assigned play areas and promptly address spills, messes, garbage, or other cleanliness concerns
- Maintain cleanliness and organization of reception areas, party rooms, washrooms, and assigned zones
- Follow established cleaning, hygiene, sanitization, and safety procedures
- Follow all safety procedures and support daily operational needs
- Assist management and supervisors with additional tasks as required

Important: Cleaning and maintaining the facility is an essential part of this position.



Applicants should be comfortable with regular cleaning, sanitizing, tidying, garbage removal, and other general maintenance duties as required to maintain a clean and hygienic children's environment.

Supervisor

Supervisors are responsible for overseeing staff, operations, safety, customer service, and the cleanliness and hygiene standards of the facility.

1. Safety & Compliance

- Conduct routine safety inspections of equipment and facilities
- Conduct regular checks of play areas, washrooms, party rooms, reception areas, and other guest spaces to ensure cleanliness and hygiene standards are maintained
- Respond promptly and appropriately to injuries, emergencies, or behavioral issues
- Ensure staff follow first aid, emergency, hygiene, and sanitization protocols
- Ensure cleaning and sanitization tasks are completed consistently throughout each shift
- Enforce safety rules across all play areas
- Ensure spills, messes, garbage, and other cleanliness concerns are addressed promptly
- Ensure high-touch surfaces and commonly used areas are cleaned and sanitized regularly
- Maintain appropriate hygiene standards expected in a children's recreational facility

2. Staff Management

- Supervise, schedule, and support staff performance
- Train and onboard recent team members
- Train staff on Funvilla® cleaning, hygiene, and sanitization expectations
- Manage shift changes and ensure proper staffing levels
- Ensure assigned cleaning and maintenance responsibilities are completed
- Resolve staff issues and promote positive team morale

3. Customer Service Leadership

- Handle guest concerns, inquiries, and complaints professionally
- Ensure high customer service standards are consistently met
- Clearly communicate rules and safety guidelines to children and parents
- Maintain a welcoming, inclusive environment

4. Operations Management

- Oversee customer check-ins and waiver completion
- Monitor attendance, capacity limits, and guest flow
- Ensure equipment is functional and arrange repairs when needed
- Supervise birthday parties, events, and group bookings
- Ensure party rooms and event areas are properly cleaned and sanitized between bookings
- Maintain and enforce overall cleanliness, hygiene, and organization standards throughout the facility




- Conduct regular facility walk-throughs to identify and address cleaning or maintenance needs
- Ensure cleaning supplies and sanitization products are properly stocked

5. Administrative Duties

- Prepare daily reports (attendance, incidents, maintenance) as required
- Manage inventory (sanitizers, wristbands, first aid supplies, etc.)
- Enforce opening and closing procedures
- Ensure opening and closing cleaning and sanitization procedures are completed
- Handle cash tills, registers, and transaction oversight
- Ensure correct billing for parties and special bookings

Requirements & Qualifications

- Availability to work a flexible schedule, including weekdays, weekends, holidays, and peak business hours
- Ability to stand, walk, and move throughout the park for extended periods in a fast-paced, noisy indoor environment
- Comfortable performing regular cleaning, sanitizing, tidying, garbage removal, and general facility maintenance duties
- Strong attention to detail and pride in maintaining a clean and hygienic environment
- Strong customer service skills with a friendly, professional demeanor and excellent phone etiquette
- Strong communication and interpersonal skills with the ability to engage positively with guests, parents, and team members
- Highly organized with strong attention to detail, including accurate data entry, filing, and administrative tasks
- Ability to multitask efficiently and work well under pressure while maintaining a positive attitude
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace applications
- Strong computer skills, including typing, proofreading, and general office software knowledge
- Previous clerical, administrative, or front desk experience preferred, including experience with multi-line phone systems
- Experience with QuickBooks or bookkeeping is considered an asset
- Familiarity with medical or dental office procedures is an advantage but not required
- Reliable, punctual, and able to take initiative while working independently or as part of a team
- Strong commitment to safety, cleanliness, hygiene, sanitation, and company standards

Supervisor candidates must demonstrate prior hands-on leadership or supervisory experience, with the ability to manage staff, operations, and customer situations effectively.

Job Types: Full-time, Part-time

Pay: $17.95-$19.00 per hour

Benefits:

- Flexible schedule
- On-site parking

Application question(s):

- What times are you available to work from Monday-Sunday?
- Are you located in Oshawa or nearby?

Experience:

- Customer Service: 1 year (preferred)

Work Location: In person

📌 Customer Service Representative / Party Host / Receptionist & Supervisor (Oshawa)
🏢 Funvilla
📍 Oshawa