We are seeking experienced CSR's for ALL of our 13 locations.

Position Summary

In this role, you will help clients navigate Manitoba's unique auto insurance landscape, including Autopac coverage through Manitoba Public Insurance (MPI) and optional extension products, while providing excellent customer service and identifying opportunities to protect clients through additional coverage options.

Advise clients on travel health insurance to protect them during trips outside their home province or country.

Reports To

- Regional Lead

Qualifications

- Level 1 General Insurance licence issued by the Insurance Council of Manitoba (or willingness/eligibility to obtain within a specified timeframe)
- Previous experience in auto insurance, or a related customer service/sales role is an asset
- Strong knowledge of Autopac and MPI systems is a robust asset; willingness to learn is required
- Excellent communication and interpersonal skills
- Detail-oriented with strong organizational and time-management abilities
- Ability to work in a fast-paced setting and manage a high volume of client interactions

Role Responsibilities

- Answer, handle and/or redirect incoming phone calls, ensuring inquiries reach the appropriate team member or department promptly
- Maintain open communication and cooperation with other staff to ensure a friendly and efficient work environment
- Advise clients on Autopac registration, licensing, and basic vehicle insurance requirements administered through MPI




- Sell and service optional extension insurance products (Sandbox)
- Assess client needs and recommend appropriate coverage levels for personal and commercial vehicles
- Process new policies, renewals, endorsements, and cancellations accurately and in compliance with MPI requirements
- Respond to client inquiries about coverage
- Maintain accurate client records and documentation in compliance with privacy and regulatory standards
- Stay current on changes to Manitoba auto insurance regulations, MPI policies, and industry best practices
- Sell and advise on travel health insurance products, including single-trip, multi-trip, visitor-to-Canada coverage, and cancellation and interruption benefits, ensuring clients understand exclusions such as pre-existing medical conditions

A CSR I will operate under supervision of a CSR III until able to process most transactions independently. The timeframe is based on the individual and discussed between the CSR III and Regional Lead.

Note: This list is not inclusive and other tasks and/or responsibilities may be assigned by your Regional Lead.

Benefits:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Vision care

Application question(s):

- What LaSalle Insurance location are you applying for?

Experience:

- insurance broker: 1 year (required)

Licence/Certification:

- level #1 General insurance license (required)

Location:

- Winnipeg, MB (preferred)

Work Location: In person

📌 Customer Service Representative (Winnipeg)
🏢 LaSalle Insurance
📍 Winnipeg