Job Summary

As a Luxury Retail Manager at Swarovski outlets, you will lead and inspire a dynamic team to deliver exceptional customer experiences while driving sales and operational excellence. Your energetic leadership will foster a vibrant store environment that reflects the brand’s elegance and sophistication. You will oversee daily store operations, manage merchandising strategies, and ensure that all team members are motivated, trained, and aligned with company goals. Your passion for luxury retail and strong organizational skills will be key to creating a memorable shopping experience for our discerning clientele.

Duties

- Lead, motivate, and supervise retail staff to achieve sales targets and deliver outstanding customer service.
- Develop and implement effective merchandising strategies to showcase products attractively and maximize sales opportunities.
- Oversee all aspects of store operations, including inventory management, purchasing, pricing, and visual displays.
- Manage payroll, cash handling, POS (Point of Sale) systems, and bookkeeping to ensure accuracy and compliance with company policies.
- Recruit, interview, train, and develop team members to foster a high-performance retail environment.
- Monitor store performance through sales analysis, budgeting, and organizational metrics; adjust strategies accordingly.
- Maintain excellent communication with staff and customers via phone etiquette and personalized service to enhance brand loyalty.
- Coordinate marketing initiatives to promote store events and special collections that elevate the Swarovski brand presence in the outlet market.




- Ensure adherence to health and safety standards while supervising daily operations; handle customer concerns promptly and professionally.
- Conduct regular staff evaluations focusing on training & development needs to support continuous improvement.

Experience

- Proven supervisory or managerial experience in luxury retail or high-end fashion environments.
- Strong background in retail sales management with demonstrated success in achieving sales goals.
- Extensive knowledge of merchandising principles, pricing strategies, POS systems, purchasing procedures, and cash handling.
- Experience in recruiting, training & developing teams; excellent leadership skills with a focus on motivating staff.
- Exceptional organizational skills with the ability to manage multiple priorities effectively within a fast-paced setting.
- Bilingual proficiency (English/French or other languages) is highly desirable for engaging diverse clientele.
- Familiarity with budgeting, bookkeeping, payroll processing, marketing initiatives, and administrative tasks is essential.
- Excellent communication skills coupled with robust negotiation abilities to build relationships with customers and vendors alike.
- Previous experience supervising retail teams in outlet or specialty stores is preferred; demonstrated ability to lead by example with enthusiasm and professionalism.

Join us as a Luxury Retail Manager where your energy fuels success! Bring your leadership expertise into an inspiring environment that celebrates elegance while empowering your growth—making every customer interaction memorable!

Benefits:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- RRSP match
- Store discount
- Vision care

Work Location: In person

📌 Luxury Retail Manager Swarovski Montreal Outlets (Mirabel)
🏢 Swarovski
📍 Mirabel