Bilingual Financial Services Representative (Spanish/English) – Full-Time

Location: 7565 132 St, Surrey, BC V3W 1K5 (In-office)
Pay: $18.25/hour to start + commission
Schedule: Monday–Friday, full-time, with weekends off

¿Hablas español e inglés? Únete a nuestro equipo en Surrey. Ayudarás a clientes hispanohablantes con sus solicitudes de préstamos y cuentas. Ofrecemos salario base más comisiones, beneficios médicos y dentales, gimnasio en el lugar de trabajo y horario de lunes a viernes. ¡Tu español es una ventaja real aquí!

Company Overview
Park West Professional Services provides online personal lending solutions to customers across the United States through a digital platform. We are committed to delivering accessible financial services while maintaining high standards of compliance, professionalism, and customer care.

Position Summary
The Bilingual Financial Services Representative is responsible for supporting Spanish- and English-speaking customers in an inbound call center environment who have submitted applications for financial products. This position focuses on application processing, account support, documentation accuracy, and adherence to regulatory and company compliance standards.

Key Responsibilities

- Assist customers with the completion of new loan applications, ensuring all required information is accurately collected, verified, and entered into company systems.
- Review and verify customer income and employment documentation in accordance with established company guidelines and regulatory compliance standards.




- Provide clear and accurate explanations of loan terms, conditions, repayment schedules, and account obligations, in Spanish or English, to ensure full customer understanding.
- Process payments and account transactions, and review account activity with customers to provide clarity regarding balances, payment allocations, and next steps.
- Provide retention and resolution support to existing customers by addressing concerns, managing complaints, and delivering appropriate solutions in a professional and timely manner.
- Maintain detailed, accurate, and up-to-date documentation of all customer interactions within company systems.
- Ensure all calls, records, and account updates meet internal quality assurance standards and compliance requirements.
- Adhere to company policies, procedures, regulatory requirements, and established service-level expectations.
- Maintain a high level of productivity, accuracy, and customer service performance within a fast-paced call center environment.

Qualifications

- Fluent in Spanish and English (spoken and written). This is required for the role
- Minimum three (3) years of customer service or sales-related experience
- Typing speed of 30+ words per minute




- Strong organizational and time-management skills
- Proficiency with computer systems and digital tools
- Legally authorized to work in Canada
- Demonstrated reliability and consistent attendance

Shift Options (Choose One) – Monday–Friday

- 5:00 AM – 1:30 PM (free parking included)
- 7:30 AM – 4:00 PM
- 8:30 AM – 5:00 PM
- 9:30 AM – 6:00 PM

Compensation & Benefits

- $18.25/hour starting wage
- Commission earnings, so your pay grows with your performance
- Onsite employee gym, free to use before or after your shift
- Medical and dental coverage following 90 days of employment
- Paid vacation and statutory entitlements in accordance with company policy and applicable employment standards legislation
- Weekends off, every week
- Full paid training

Why Join Park West?
Your contributions are valued, your earnings grow with performance, and your success is supported by a solid team culture. Your bilingual skills are central to how we serve our customers.

Apply today and start your career in financial services.

Job Type: Full-time

Pay: From $37,128.00 per year

Benefits:

- Casual dress
- Company events
- Dental care
- Extended health care
- On-site gym
- On-site parking
- Paid time off

Ability to commute/relocate:

- Surrey, BC V3W 1K5: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you eligible to work Full-Time on permanent basis in Canada?

Language:

- Spanish (required)

Work Location: In person

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