Client Success Manager

Panel Marketing is a results-driven agency that works only with health and wellness businesses. Chiropractors, physiotherapists, mental health clinics, dentists and more across Canada and the U.S. count on us to bring in new patients and grow their practices.

We're looking for a Client Success Manager who knows digital marketing inside and out. You'll be the main point of contact for our clients, so you need to understand what our ads, SEO and email teams are doing well enough to explain it, question it and spot opportunities on your own. This isn't an entry-level role or a general account coordinator job.

What You'll Do

- Own a roster of health and wellness clients and be their go-to person. Build solid relationships and keep them informed and confident in the work.
- Lead monthly strategy meetings where you walk clients through their reports, explain what the numbers mean and recommend next steps.
- Review campaign performance across Google Ads, Meta Ads, email, SEO and GEO, and flag issues or wins before the client has to ask.
- Work closely with our ads specialists, copywriter, designers and SEO team to turn client goals into clear tasks and timelines.
- Spot growth opportunities (new services, budget changes, new channels) and bring them to clients with a clear case for why.
- Handle onboarding for new clients and help new team members get up to speed.

What You Bring

- 3+ years of experience at a marketing agency in a client-facing role. Agency experience is required.
- Solid, hands-on knowledge of Google Ads. You know what CTR, CPC, cost per conversion, impression share and conversion tracking mean and how to talk about them with a client.




- Strong understanding of Meta Ads (Facebook and Instagram), including audiences, creative testing and lead campaigns.
- Experience with email campaigns: open rates, click rates, list health and what good looks like.
- Working knowledge of SEO (local SEO, Google Business Profile, keywords, on-page basics) and GEO (how clinics show up in AI search tools like ChatGPT, Gemini and Google's AI Overviews).
- Comfort reading dashboards and reports, and turning data into plain-language insights clients actually understand.
- Great organization. You can juggle multiple clients and projects without things slipping.
- Clear, confident communication, including the ability to deliver bad news and keep the client on side.
- Experience with Wrike, DashThis, Google Analytics 4 or similar tools is a plus.
- Experience in healthcare or wellness marketing is a big plus.

Why Join Us?

- Career growth. We're growing fast and want to fill future leadership roles from within.
- Performance bonus tied to client retention and results.
- Commission on new clients and added services you bring in.
- Benefits package for you and your family.
- Fully remote anywhere in Canada.
- A talented & supportive team of specialists you'll learn from every day.

How to Apply

Send your resume along with a short note answering this: A clinic's Google Ads cost per conversion went up 40% this month. What would you check first, and how would you explain it to the client?

Job Type: Full-time

Pay: $50,000.00-$60,000.00 per year

Benefits:

- Extended health care
- Paid time off
- Work from home

Education:

- Bachelor's Degree (required)

Experience:

- agency: 3 years (preferred)

Work Location: Remote

📌 Client Success Manager (Canada)
🏢 Panel Marketing
📍 Canada