We are seeking a agile, goal-oriented, full-time Customer Service Representative to join our team and help grow our business through exceptional customer engagement and salesmanship.

iFLY Customer Service Representatives are energetic, sales-driven team members who thrive on creating unforgettable experiences for our guests. As the first point of contact for most iFLY customers, CSRs play a key role in driving revenue by actively promoting and selling the exhilaration of indoor skydiving.

Responsibilities include:

- Greeting customers with an enthusiastic and friendly attitude, getting them excited about their flight experience, and seamlessly guiding them through the reservation process.
- Proactively identifying sales opportunities by engaging with customers, explaining the value of our services, and recommending the best flight packages, upgrades, and return visit options.
- Maintaining professional communication during face-to-face, phone, and email interactions to convert inquiries into bookings and repeat visits.
- Conducting outbound sales and follow-up calls to prospective, current, and previous customers to generate bookings, promote special offers, and encourage repeat business.
- Coordinating group, school, and corporate bookings while proactively generating new business opportunities and converting customer inquiries into confirmed bookings.




- Effectively closing sales and upselling additional experiences to maximize customer satisfaction and revenue.
- Contributing to a high-energy team environment and supporting overall operational success.

Requirements:

- High School Diploma or equivalent.
- Ability to work in-person at iFLY Oakville.
- At least 1 year of experience in sales and customer service, with a proven track record of meeting or exceeding sales goals.
- Experience with outbound sales, lead generation, customer retention, or proactive customer outreach is considered a strong asset.
- Exceptional sales skills, with the confidence to recommend and sell tailored experiences that align with customer preferences.
- Excellent communication skills, with the ability to engage customers, build rapport, and close sales.
- Outstanding punctuality, reliability, and attention to detail.
- A positive, team-oriented mindset and a passion for delivering an exceptional customer experience.

Join our team and be part of an exciting, high-energy environment where you can turn every customer interaction into a sales opportunity, build lasting customer relationships, and help create memories that last a lifetime. This position offers a competitive hourly wage, along with participation in our commission program.

Pay: From $18.50 per hour

Expected hours: 40.0 per week

Benefits:

- Dental care
- Extended health care
- Paid time off
- Vision care

Work Location: In person

📌 Customer Service Representative (Oakville)
🏢 iFLY Oakville
📍 Oakville