Job Overview

We are a well-established, busy, full-scope optometry practice in Waterloo dedicated to providing excellence in patient care. Our team is committed to creating an exceptional experience for every patient through outstanding service, advanced technology, and compassionate care.

We are looking for a hard-working, reliable, detail-oriented professional with exceptional interpersonal and customer service skills to join our established team.

We are currently looking to fill the following positions:

Optometric Assistant (Frame Stylist/Pretesting/Technician)

Responsibilities:

- Welcome and assist patients with a friendly, professional attitude
- Schedule appointments and answer phones
- Verify patient information
- Perform preliminary vision testing and diagnostic pretesting
- Maintain accurate patient records
- Support the doctor and clinical team to ensure efficient patient flow
- Help patients select frames and lenses that fit their lifestyle and style
- Educate patients on lens options and eyewear products
- Adjust, fit, and dispense eyewear
- Process optical orders, verification, and assist with inventory
- Deliver exceptional customer service throughout the patient experience

We're Looking for Team Members Who Are:

- Reliable and dependable




- Passionate about providing outstanding customer service
- Detail-oriented and accurate
- Flexible and adaptable in a fast-paced environment
- Well organized with strong multitasking skills
- Comfortable using computers and learning current software
- Experienced in retail or healthcare (preferred but not required)
- Positive, professional, and team-oriented

What We Offer

- Competitive pay based on experience
- Training
- Opportunities for skilled growth
- Employee discounts on eyewear and eye care services
- Employee Health Benefits
- A supportive, collaborative work environment where you can build a rewarding career

If you are looking to join a respected practice that values teamwork, professionalism, and excellence in patient care, we encourage you to apply. Please submit your resume and include a cover letter outlining why you think you are a suitable candidate. We look forward to meeting you!

Pay: From $18.50 per hour

Benefits:

- Dental care
- Extended health care
- On-site parking
- Store discount
- Vision care

Ability to commute/relocate:

- Waterloo, ON N2V 2C2: reliably commute or plan to relocate before starting work (required)

Language:

- English (required)

Work Location: In person

📌 Optometric Assistant/Dispensing Optician (Waterloo)
🏢 Waterloo Eye Care Centre
📍 Waterloo