Job Summary

Medical Office Assistant (MOA)

We are a new family medicine clinic seeking a reliable, organized, and patient-focused Medical Office Assistant (MOA) to join our team and support two physicians.

The successful candidate will play an key role in the day-to-day operation of the clinic. We are looking for someone who is organized, proactive, able to work independently, and comfortable managing multiple priorities in a busy medical office.

Responsibilities

- Greet and assist patients with check-in and check-out in a professional and welcoming manner
- Answer and manage incoming phone calls, messages, and patient inquiries
- Schedule and coordinate appointments, follow-ups, and reminders
- Register patients, update demographic information, medical history, and other patient information
- Maintain accurate and confidential electronic patient records
- Use EMR for scheduling, charting support, scanning, document management, referrals, forms, and other administrative tasks
- Manage incoming and outgoing faxes, referrals, requisitions, reports, and correspondence
- Process and follow up on referrals and investigations as required
- Assist physicians with routine clinical tasks and patient flow, including preparing examination rooms and obtaining vital signs, within the scope of training and clinic policies
- Assist with procedures and specimen collection as required
- Maintain clean, organized, and adequately stocked examination rooms
- Monitor clinic inventory and order medical and office supplies as needed
- Maintain appropriate storage and organization of medications, vaccines, and medical supplies according to clinic policies




- Assist with vaccine/medical supply inventory and monitoring of expiry dates, where applicable
- Support infection prevention and control practices
- Ensure patient confidentiality and compliance with PHIPA and clinic policies
- Assist with opening and closing clinic procedures as required
- Work collaboratively with two physicians and other clinic staff to maintain efficient patient flow
- Perform other administrative duties necessary for the smooth operation of the clinic

Qualifications & Skills

- Previous experience working in a family medicine or medical clinic is strongly preferred
- Previous experience with Accuro EMR is a strong asset
- Strong computer and administrative skills
- Knowledge of medical terminology and common family medicine workflows
- Knowledge of OHIP billing is an asset
- Excellent communication and interpersonal skills
- Strong organizational skills and attention to detail
- Ability to multitask and prioritize in a busy clinical environment
- Ability to work independently and take initiative
- Professional, dependable, and patient-centred
- Knowledge of privacy, confidentiality, and infection prevention practices
- Comfortable working as part of a small team and supporting two physicians simultaneously

Join us in delivering exceptional patient care through your proactive approach, compassionate attitude, and commitment to excellence. This role is an excellent stepping stone for those passionate about advancing their career in healthcare while making a positive impact on our community.

Pay: $19.00-$22.00 per hour

Benefits:

- Casual dress
- On-site parking

Work Location: In person

📌 MOA (London)
🏢 Family medicine group
📍 London