**Must have hotel front desk experience

At Four Points by Sheraton, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soar above it all while on the road. Everything we do is designed to help guests be at their best. They appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who is positive, adaptable and intuitive and has a genuine interest in the well-being of others around you, we invite you to discover how at Four Points, together we can rise.

As a Hotel Front Desk Supervisor, you will balance all daily room transactions on a nightly basis, posting and balancing charges, and settlements in a timely and efficient manner. You will also be accountable for maintaining files and resetting the systems for the next day’s operations.

Main Duties:

- Supporting Hotel Management with day to day operations
- Checking and maintaining work of Front Desk Agents
- Welcoming guests in a friendly and professional manner, creating a solid first impression of the quality of service they can expect during their stay
- The Front Desk Agent is responsible for registering all arrivals and departures, processing transactions, taking reservations, taking care of guests' needs and processing various administrative tasks.
- Thoroughly learn all rates and packages available.




- Be familiar with all amenities and services available at the Four Points by Sheraton. Must learn and follow brand standard requirements.
- Up-sell rooms where possible to maximize hotel revenue.
- Follow-up of all guest requests or concerns.
- Maintaining a working knowledge of operating procedures of the following departments: Housekeeping, Maintenance and Guest Services.
- Coordinate room status with the housekeeping department
- Direct all telephone, fax and email inquiries to the correct department.
- Be responsible for front desk float and make deposits at the end of the shift. Respond to telephone, email, and fax requests for reservations, cancellations, and information.

Requirements:

- Currently living in Grande Prairie or area.
- Able to work a minimum of 32 hours per week
- Able to work Evenings and Weekends
- Previous experience is an asset.
- Knowledgeable in computer functions (word, excel, internet)
- Attention to detail, with the ability to multi-task
- Confidence in dealing with guest issues/emergency issues
- Must be fluent in English both verbal and written
- Ability to work in a team, and work with minimal supervision.
- Must be a responsible and capable individual, with good communication skills
- Must be able to work with little to no supervision

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Vision care

Application question(s):

- Are you comfortable working under pressure?
- When are you available to start?
- Are you able to work 11pm-7am as needed?
- Are you available to work evenings and weekends on a regular basis?

Experience:

- Customer service: 5 years (preferred)
- Hotel Front desk: 2 years (required)

Language:

- English (required)

Location:

- Grande Prairie, AB (required)

Work Location: In person

📌 Front Desk Supervisor (Grande Prairie)
🏢 Four Points by Sheraton Grande
📍 Grande Prairie